Rome Ezekiel Gabriel

I am a seasoned BPO professional with 10 years of experience as a call center agent specializing in financial accounts. Over the course of my career, I have developed expertise in handling sensitive customer information, managing financial transactions, and resolving complex billing, payment, and account-related concerns with accuracy and efficiency. I am highly skilled in compliance with financial regulations, maintaining confidentiality, and ensuring that all processes align with industry standards and client requirements.

With a strong background in customer service, I am adept at building trust, delivering clear and professional communication, and creating positive customer experiences even in high-pressure situations. My ability to multitask, adapt quickly to new tools and systems, and consistently meet performance metrics has allowed me to contribute to both customer satisfaction and company success. I take pride in my commitment to excellence, professionalism, and continuous growth in the financial services sector.