OBJECTIVE
My objective is to obtain a position in a professional office
environment where my skills are valued and can benefit the
organization. An enthusiastic individual with 2 years experience
looking to utilize my skills communication strengths and to
maintain customer satisfaction and improve customer experience
with The company through my proven problem solving skill,
customer experience and product knowledge.
ROMASEL A
BILLONES
PESIONAL DETAIL
Zone 8 Purok 3 Sitio
Manseta, Cupang Antipolo
-
-
04/06/2000
EXPERIENCE
RESULTS CX
08/28/2019 - 09/03/2020
CUSTOMER SERVICE REPRESENTATIVE
HANDLED HEALTH CARE ACCOUNT (WELLCARE)
EPERFORMAX
09/06/2021 - 11/10/2021
CSR
HANDLED TELCO ACCOUNT (T-MOBILE)
TELEPERFOMANCE
07/05/2022 - 10/14/2022
TECHNICAL SUPPORT REPRESENTATIVE
Handle Telco (DTV-ATNT)
CONCENTRIX
10/17/2022 - 02/04/2023
CSR
HANDLED SEASONAL ACCOUNT HEALTH CARE (NORTH STAR)
WNS GLOBAL SERVICES
03/10/2023 - 07/06/2023
River Cruise Specialist
Trained For Cruise account and Seaware
EDUCATION
SAN JOSE NATIONAL HIGHSCHOOL
2019
ALS GRADUATE
SKILLS
COMPUTER LITERACY -------Level: Novice
MICROSOFT -------Level: Skillfull
Data Entry -------Level: Skillfull
customer service -------Level: Experienced
Writing -------Level: Expert
Technical Support -------Level: Experienced
HIPPA TRAINED -------Level: Experienced
Seaware Trained-------Level: Experienced
CRM trained-------Level: Experienced
REFERENCE
JULIFER Lumacang - Customer Service Representative
Concentrix
E :-M :-
Vanessa Ybanez
- CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX
E :-M :-
Signature: