ROMARK J. MARCELINO--
Calumpit, Bulacan, Philippines 3003
PROFESSIONAL SUMMARY
Dynamic and results-oriented IT professional with over three years of experience in both sales and technical support within the information
technology sector. Adept at specializing in Security System installation, maintenance, and service calls. Proven track record in providing
exceptional on-site support, computer troubleshooting, and maintenance as an IT Assistant. Known for strong problem-solving abilities,
attention to detail, and the ability to effectively manage and execute IT-related projects. Demonstrates a solid understanding of both
customer-facing and technical aspects of IT, with a commitment to delivering high-quality service and support.
WORK EXPERIENCE
Sales Executive and Store Manager, Apr 2023 – Aug 2024
Goodhand Security Products Corp • Malolos City, Bulacan, Philippines
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Provide and design solutions for Security Systems, Public Address and Two-way Radio Systems
Consistently reach and exceed monthly sales quotas through strategic planning, customer engagement, and effective closing
techniques
Maintain a high level of customer service, customer relations, and deal with customer queries and complaints
Manage budgets, maintain store statistical and financial records
Maintain inventory by restocking shelves with product from inventory, observe inventory levels, prompt head office to reorder
when levels appear low, and arrange for return and credit for damaged goods
Oversee product price and stock control through ERP Software (ECOUNT)
Set-up displays on weekly and monthly special promotions
Produces store sales by providing point-of-purchase and shelf management services
Maximize profitability and meet sales targets
Prepare promotional materials and displays
Generate a daily sales report and monthly product sales matrix to the head office via Google Workspace
Liaise installation, site survey, maintenance, service fault calls and delivery schedule with the client
Carry out presentation and product demonstration to clients
Proactively scope the technical solution required to address customer requirements, assess customers met and unmet needs,
and recommend solutions that optimize value for both the customer and the company
Virtual Assistant for E-Commerce, Sep 2020 - Apr 2023
Remote, Freelancing • Calumpit, Bulacan, Philippines
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In charge of providing excellent retail support and customer service for digital stores
Serve as the principal contact point for clients, answer messages and emails, resolve concerns, and expedite purchases
Increase revenue for the business while also improving the user’s experience
Manage the online site daily to ensure that it is up to date with seasonal products.
Liable for posting new items and ensuring that deadlines are fulfilled by performing uploads regularly and ensuring that product
specifications are submitted on time
Monitor product effectiveness, and ensure product and category sites are optimized effectively
Collaborate with the client service team
IT Assistant and Part-Time Tour guide, Sep 2016 - Sep 2018
TreeTop Adventure Subic • Subic Bay Freeport Zone, Philippines
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Offer vital support to colleagues, and liaise with other departments to keep the company’s networks and systems working to their
optimum levels
Install and maintain various peripherals and relevant updates and patches
Set up Point-Of-Sales and Database Server for daily operations
Welcome guests in a polite and friendly manner
Distribute programs, brochures, and other materials
Attend to guests’ comfort and assist them with any questions or problems
Enforce event rules and relevant health and safety regulations
Ensure that the lobby and facilities are neat and organized
Photographer, Mar 2011 - Mar 2016
PictureFast Company • Subic Bay Freeport Zone, Philippines
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Work closely with guests to produce high quality photographic images
Capture and process images to achieve desired results
Maintain an in-depth understanding of photographic best practices and procedures
Operate and maintain modern and traditional technical equipment (cameras, lenses etc.)
Educational Background
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Associate Degree in Computer Technology
Bulacan Polytechnic College, Malolos Bulacan, Philippines 2019 – 2021
Key coursework: Computer Programming & Computer Servicing
Certifications
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How to Become a Cybersecurity Professional
IBM Skills Build (URL-A3B)
Cybersecurity Fundamentals
IBM Skills Build (ILB-DNRPWDGQGMMY7GGD)
