Romarie Fortez

Romarie Fortez CUSTOMER SUPPORT SKILLS SUMMARY Critical thinking As a dedicated and compassionate professional, I bring a Effective communication wealth of knowledge and experience as a Customer support. Ability to work well under pressure With a strong interpersonal skill and hands-on experience in Attention to detail and Efficient in handling customer. support. Record-keeping and following protocols Active and collaborative Quick learner and proficient with different tools like: - Hubspot - Asana - Trello - Slack - Chatgpt - Google workspace - Microsoft office - Zendesk - Zoho CRM - Canva and more various settings, I am well-equipped to provide exceptional WORK EXPERIENCE ONBOARD RS - CUSTOMER SUPPORT 2024Handle inbound customer communications (calls, chats, and emails), providing accurate information and efficient issue resolution with empathy and professionalism. Document all interactions and demonstrate strong communication and active listening skills. ALORICA - TECHNICAL SUPPORT - Respond to inbound customer calls, providing assistance and technical support while maintaining a positive and professional attitude. Document all customer interactions, address EDUCATION complaints constructively, and ensure clear, effective communication in every interaction. UNIVERSITY OF NORTHERN PHILIPPINES Bachelor of Science in Physics 2018 - 2022 REFERENCE Marissa Buenafe Ilocos Food Corporation MECHANIKOOL- CUSTOMER SUPPORT 2017 - 2022 Handle inbound customer calls, providing accurate information on products, services, and accounts. Resolve issues promptly with empathy, professionalism, and a focus on customer satisfaction. ARGENTO SOPISTIKADA - SOCIAL MEDIA MANAGER 2020 Manage and grow the brand’s social media presence by creating engaging content, monitoring interactions, analyzing performance, and executing strategies to boost awareness, engagement, and alignment with overall marketing goals.