ROMANYM AGUENZA
EXECUTIVE VIRTUAL ASSISTANT | DIGITALMARKETING WIZARD
WORDPRESS EXPERT | TRAVEL CONSULTANT | BLOGGER
OBJECTIVE | To work in a company which offers career opportunity where I can
further utilize and enhance my knowledge and skills and to harness integrity
towards professionalism.
PROFILE
Filipino / 31 years old / born on 21st
July 1987 / permanent resident in PH
/ excellent in speaking & writing both
in English & Filipino language
A freelance blogger & video
content creator of Traveling Bonita.
PERSONAL CONTACT
HOME ADDRESS
Green Valley St Km 38 Pulong
Buhangin Santa Maria Bulacan
Philippines 3022
MOBILE | WHATSAPP
-
EMAIL ADDRESS-SKYPE ID
live:fa405b0b520864ca
SOCIAL MEDIA PROFILE
LINKEDIN
https://ph.linkedin.com/in/romanymaguenza-a
FACEBOOK
ohma.aguenza
INSTAGRAM & YOUTUBE
travelingbonita
WEBSITE
http://www.omabonita.com
FREELANCE WORK EXPERIENCE
SOCIAL MEDIA MANAGER|DIGITAL MARKETING WIZARD|WORDPRESS EXPERT
CONTENT MAXIMISER | Sydney, Australia
AOMVERA | Florida, USA
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Able to create. Edit and update WordPress websites and its
content
Data research
Able to design WordPress websites
Able to manage social media accounts
Video editing
Editing image using design skills
Create landing pages
Knowledgeable with Google Ads and Google Analytics and able
to create monthly report for clients
Familiar with Google Console, Google Trends
EXECUTIVE VIRTUAL ASSISTANT
ISLAND VACATION TRAVEL AGENCY | Florida, USA
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Provide high-level administrative support to CEO
Maintain smooth operations during his busy hours and assures
uninterrupted
Prepare responses to client & internal correspondence; review,
prioritize & respond to email
Maintain client information & records
Review operating practices & procedures to determine whether
improvements can be made in different areas
Additional responsibilities & projects as assigned
Read & analyzes incoming communications from different business
partners
Manage & maintain CEO’s schedules, plan and make travel
arrangements in his behalf
Performs confidential administrative functions including
developing, compiling & preparing various client ready quotations,
letters & updates.
SKILLS
Basic SEO, Google
Adwords/Analytics
Content Management System
- WordPress
Social Media Management
- Twitter – Facebook – LinkedIn –
Youtube – Pinterest – Instagram
Project Management
-Trello
Email Management
-MS Outlook – Gmail – Yahoomail
– Hotmail – Mailchimp - GSuite
Data Entry Applications
-Google Docs – MS Word – Excel –
PDF
Graphic Design
-Canva – Photoshop – Lightroom
OFFICE BASED WORK EXPERIENCE
HR EMPLOYEE SERVICES ASSOCIATE
NGA HUMAN RESOURCES | NOVEMBER 2017 – MARCH 2019
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SENIOR PROCESS EXECUTIVE
COGNIZANT TECHNOLOGY SOLUTIONS | JUNE 2016 – JUNE 2017
Video Editing
-Premiere pro
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File Management
-Dropbox – Google Drive
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Global Distribution System
-Amadeus – Abacus
ERP Software
-SAP – Preceda
TERTIARY LEVEL
BACHELOR’S DEGREE IN TOURISM
MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE
PHILIPPINES | 2006 – 2010
SECONDARY LEVEL
LICEO DI SAN LORENZO | 2001 –
2005
ELEMENTARY LEVEL
LICEO DI SAN LORENZO |-
Provide a better customer service experience, distribute email
requests within the team, process customer’s request about
business insurance policy by phone and email
Gather all the voice of customers by conducting a survey
Provide precise and correct information to customers
Work minimal tasks as identified to be back up Quality Analyst
HOMEPHONE SERVICE DELIVERY CASE MANAGER
TOTAL PERIPHERAL GROUP (TPG | MARCH 2015 – JUNE 2016
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EDUCATION
Work with other HR Business Partners from APAC region to ensure
that consistent HR support and services are provided
Partner with payroll team to maintain payroll database
monitoring compensation program and reviewing and assessing
payroll concerns/deductions
Attend to employee verification and data requests from both
internal and external parties
Upload data master data in SAP system for new hires and rehire
employees record and process termination for employees
Assist with off cycle and on cycle pay run data validation
processes
Ensure the integrity of required reporting is maintained
Take ownership of the new hires and data changes for
employee records in the SAP system
Coordinate with offshore and onshore application services data
management team for technical support for both backend and
frontend issues
-
-
Provide provisioning support & update via phone & email to
customers
Provision customer orders for NBN home phone and internet
services; from order acceptance to order completion
Coordinate with different groups (NBN Co, TPG Technical
Support, TPG Engineers, Porting Group, Compliance Group and
Customer Service Group) in making sure that SLA’s are being
met and work on issues as soon as possible
Handle Level 2 Escalations / via phone and email
Coordinate with NBN Co for order updates
Monitor installation delays
Distribute the escalation tickets to every members of the team
Floor Support during transition of newbies
Send daily report to Supervisors
HIGH BANDWIDTH PROVISIONER
VERIZON BUSINESS – SYKES ASIA | APRIL 2013 – SEPTEMBER 2014
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Provision Internet Dedicated Access (IDA) circuits, ranging from
DS3 to OC12
Process install and change orders
Direct coordination with on-shore production support, order
management, project management and circuit designers
Attend up skill trainings for advance circuit design functions
Attend weekly huddle for provision update about current issues
in the operations
TRAVEL CONSULTANT & RESERVATION OFFICER
SPARKLE HOLIDAYS & TRAVEL CORP | OCTOBER 2012 – MARCH 2013
BRIDGES TRAVEL & TOURS | SEPTEMBER 2010 – MAY 2011
SKYCAB TRAVEL | DECEMBER 2009 – SEPTEMBER 2010
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Plan, prepare, sell & book transportation, accommodations,
flights, insurance & other travel services
Organize business & leisure travel from beginning to end for
corporate & individual accounts
Customize land arrangement packages both local &
international
Coordinate and maintain relationship with tour operators
Participate in travel related seminars & conventions
Provide healthy & loyal assistance to clients
