Romanina
De Luna
CUSTOMER SERVICE EXPERT
Career Summary
Work Experience
CSR LEVEL 3
CUSTOMER
SERVICE
EXPERT
Been in the BPO industry for almost 6 years
IBEX GLOBAL SOLUTIONS INC
handling voice and non-voice accounts
Handled phone support for a telecommunication
both online business and
account At&t ISM and DirecTV for a year.
telecommunication in multiple companies.
Walking through the customer on how to
Specializes in analyzing and resolving
understand their billing statements.
complex issues from escalations to
Pitching specific plan based on their lifestyle.
appeals. Dealt with billing inquiries, order
Offer alternative options like service plan change,
taking, tracking shipments and orders, data
payment extensions and educate customers on
entry, upsells, setting appointments and
how to do self-service using their online accounts
payments. A goal of providing excellent
to save time.
customer satisfaction will definitely result in
Scheduling and making a follow up on customers
a positive and beneficial result for me and
technical appointment.
your prestigious company.
EPERFORMAX CONTACT CENTER
Been a part of Escalation and Appeals
department for eBay providing best resolution for
both buyers and sellers concerns for more than 4
Skills and Interests
years.
Handled voice ( inbound and outbound calls ) and
non-voice ( email and chat support ) accounts like
Half.com, Target.com and eBay.
Dealing with billing statements, order taking,
processing payments, product inquiries and
tracking shipments.
Timely
Teamwork
Reliable
Resourceful
Keen to details
Attentive
Effective listening
Patience
School History
HOLY FAMILY VOCATIONAL HIGH SCHOOL
Email:-LinkedIn: bit.ly/2QyFQPbbit
Work References
Maria Korina Cope
Chezkalaine Rivera
Email:-
Email:-
