Roman Mendoza

Roman Mendoza VIRTUAL EXECUTIVE ASSISTANT PROFILE INFO Meticulous, goal-driven Virtual Assistant and Senior Customer Support Representative with 8+ years of experience in providing excellent client and customer-centric experience. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support daily administrative and operational functions by working closely with C-level executives. CONTACT AREAS OF EXPERTISE - Client Relations - eCommerce Customer Support Bangkal, Makati, Philippines WORK EXPERIENCE EDUCATIONAL BACKGROUND 2017 - 2020 Bachelor's Degree in Business Administration De La Salle - College of Saint Benilde 2007 - 2009 Bachelor's Degree in Information and Technology University of the East REFERENCE Nick de Bruijn Dutchify / CEO-Joanne Mutuc Your Tea/ Communications Manager- Aug 2017 Present Communication Time Management Project Management Owner | Manager Maravilla Dormitories Organizes contract for lessee Handles inquiries and facilitate property viewing Manage staff Sept. 2021 Jan. 2022 Executive Assistant | Client Manager Dutchify Execute various administrative task for the CEO Manage client migration process and requirements Executive key point person for govt. agencies, banks, realtors, etc.,. Mar. 2021 Jul. 2021 Virtual Assistant |Customer Service ALifePlus Manage and coordinate staff schedule Interview and qualify applicants Handle customer inquiries, refunds and chargebacks May 2020 Feb. 2021 Customer Service | Supply Chain Coordinator Cernucci Coordinate orders with suppliers Handle customer inquiries, refunds and chargebacks Process escalations with couriers WORK EXPERIENCE CERTIFICATIONS Camera Operator Light Vision Films Feb. 2017 Mar. 2020 MANAGEMENT Agile Project Management Creative Camera Operator Agile Scrum Master Events videographer and photographer Six Sigma Green Belt Content producer Lean Management Project Management Customer Service Representative | Sept. 2014 Dec. 2016 Communication Coach UnitedHealth Group Inc. Provide coaching and mentoring for outlying agents Foundations Six Sigma White Belt MARKETING Provide floor support for agents Building Sales Relationships & Provide information in medical benefits and claims Networking information for policyholders and medical Master Digital Marketing practitioners Building Online Communities Social Media Marketing: Customer Service Representative | Jul. 2013 Sept. 2014 Subject Matter Expert Humana Inc. Provide floor support for onboarding agents Managing Online Communities ECOMMERCE Handle escalation calls Shopify Bootcamp: Increase information for policyholders and medical Rate Your Sales and Conversion Provide information in medical benefits and claims Shopify Essential Training practitioners LINK: Customer Service Representative | Jun. 2012 Jul. 2013 Subject Matter Expert MetLife, Inc. SKILLS Provide floor support for onboarding agents Handle escalation calls Provide information in dental benefits and claims information for policyholders and medical Customer Service Updating Database Decision Making practitioners Sep. 2010 May 2012 https://drive.google.com/drive/folders/1FQXJVT k_mj-CZo8LAl8GhyjQBjUbw_ws?usp=sharing Shopify Expert Customer Service Representative WellCare Health Plans, Inc. Handle claims and authorization dispute for medical practitioners. Provide information in medical benefits and claims information for policyholders Microsoft Office (Word, Excel, PowerPoint, Outlook Calendly Gorgias Google Workspace eMail Management Calendar Management Problem Solving Process Improvement Data Privacy HOBBIES & INTERESTS Photohraphy Motorcycle Adventure Freediving Competitor Research Computer Proficiency Surfing Organization Skills Leadership Experience