Roman Carlo Yap

Roman Carlo Yap

$8/hr
Virtual Assistant with Customer Service Experience
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
45 years old
Location:
Marikina, NCR, Philippines
Experience:
14 years
Skills and Attributes Management ● 9 years successful experience as Senior Account Manager at an Advertising Agency. Interpersonal ● Confident and skilled in managing and leading a nationwide merchandising team and getting the best performance from them. ● Hiring and training staff. ● Technical and sales customer service experience. Personal management ● Initiative and ability to take responsibility, make decisions and achieve good results shown in previous works. ● Planning, organising and time management demonstrated in events and project management. ● Pays attention to detail. ● Implementing branding, below the line advertising campaigns and workflow management. Communication ● Strong level of verbal and written communication skills in employment and previous BPO experience. Electronics and technology ● Keeping up to date with the latest technologies and dedicated to working in a computer based work environment. Practical ● Administrative and managerial skills developed in employment ● Fast learner which enables myself to adopt on complex and critical tasks. ● Physically active, healthy and fit. 2 Experience February 2009 - February 2018 Ads In Motion Events and Management Inc., MNL, Philippines​ - Sr. Acct. Manager ● Leading a team of 3 staff and hundreds of merchandiser nationwide ● Involve in wider company decision making, including policy and purchasing decisions. ● Planning and implementing advertising campaigns and branding activities. ● Hiring, training and supervising staff. ● Successfully established accounts with nationwide projects. January 2006 - January 2009 Epixtar Philippines. Quezon City, Philippines​ - Sales Account Executive ● Outbound calls to at least 250 possible customers per day. ● Credit card acquisition for U.S. leads with 8 quotas of close sales per day ● Graveyard shift for the whole duration of employment. December 2004 - September 2005 Teleperformance Philippines. Pasig, Philippines​ - Customer Service Representative ● Assisting clients of Sprint USA. regarding their plan, bills and mobile phones. ● With KPI’s and customer satisfaction quotas monthly. ● Promoted to trainor and supervisor trainee. Education June 2000 - October 2004 Our Lady of Perpetual Succor College, Marikina, Philippines​ - Bachelor of Science in Computer Science June 1997 - October 1998 Centro Escolar University, Manila, Philippines​ - Preparatory Dentistry June 1992 - March 1997 Trinity High School of Quezon City, QC, Philippines​ - Secondary School June 1986 - March 1992 St. Vincent School, QC, Philippines ​- Primary School Sto. Nino Parochial School, QC, Philippines​ - Primary School
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