Roman
Cervantes
CUSTOMER ESCALATION SUPPORT
Employment Experience
Customer Escalation Support for Uber
Telus International 2020 up to present
About Me
A skillful and dedicated customer
service representative with over 3
years of experience in Telephone and
chat support including, sales,
technical support and customer care.
Reliable and able to perform duties
with minimal supervision. I am
trainable and easy to work with. I
always want to complete a task
ahead of time.
My Contact--
Key Skill
Communication skills
Time management skills
Fast learner
Decision making
Role player
Multi-tasking
Handle inbound calls, outbound calls
and chat support.
Handle inbound calls, outbound calls
and chat support.
Calmy attempts to resolve and deescalate any issues.
Customer Support for Wester Union
IBEX Global July 2018- August 2019
Handle 80+ customer interaction per day.
Collect personal information like complete name,
phone number, address and bank account and
update information on file.
Sales Associate for Internet Service Provider
Convergys August 2016- October 2017
Reponsible for greeting the customer in the
Broadband and technology product.
Develop and maintain existing customers
by implementing a sales strategy.
Education
STI College of Makati
Information of Technology
-
