Romaine Ellis

Romaine R. Ellis Kingston, Jamaica, W.I.- Job Objective:To adapt my experiences and talents to the goals of the establishment i’m a part of, in hopes to achieve greatness and exceed all expectations. Education:University of the West Indies Mona (2012 to 2014) Browns Town Community College (2009 to 2011) St. Jago High School (2004 to 2009) McAuley Primary School (1998 to 2004) Qualifications:High School level (CXC) Mathematics (1) English A (2) Information tech. (3) Accounts (3) Physics (3) History (3) College Level (Cape) Communication studies (3) Caribbean studies (4) Pure Mathematics Unit 1 (4) Pure Mathematics Unit 2 (4) Physic Unit 1 (5) Physic Unit 2 (5) Work Experience: IBEX Global – Portmore, St. Catherine (Jan 2016 – Present) Current Position: Quality Analyst Supervisor (Audible – US/UK) Previous Positions: Quality Analyst (Amazon.com) Previous Positions: Team Manager (Lyft) Previous Positions: Customer Service Rep.(Lyft) Responsibilities: Quality POC Quality Assurance for the Weekly Business Report (WBR) Quality Compliance (Contact Evaluations, Auditing) QA Coaching & Development Root Cause Analysis on a Site level Xerox – Portmore, St. Catherine (Oct 2015 – Jan 2016) Position: Customer Service Representative (Amazon.com) Responsibility: Phone and Chat Customer Interactions In Team Lead/Rover Advance Game Changer Media – Portmore, St. Catherine (Jul – Sept, 2015) Position – Marketing and Sales Representative Responsibility: Lead Generation Appointment Setting Directing Sales Pitches Yellowstone Under Canvas - West Yellowstone, MT (Jun – Aug, 2014) Position - Host Responsibilities: Customer Engagement Tours Guide Demonstrating Safety procedures Other Miscellaneous Tasks (chopping wood, starting camp fires/wood burning stoves...) The Branch, Holiday Inn - West Yellowstone, MT, USA (May - Aug 2014) Position – Server/Host Responsibilities: Customer Engagement Serving (Courses, Drinks…etc) Old Faithful Basin - Yellowstone Nat. Park, WY, USA (May - Aug. 2013) Position - Fry Cook Responsibilities: Customer Engagement Food Preparation Serving (Courses, Drinks…etc) Springleton Recycling - Spanish Town, Jamaica (June - Aug. 2011) Position - Public Relations Agent Responsibilities: Customer Engagement Promotion and Public Relations References:Available on request