- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Cherry Gardens, Kingston, Jamaica
- Experience:
- 7 years
Romaine R. Ellis
Kingston, Jamaica, W.I.-
Job Objective:To adapt my experiences and talents to the goals of the establishment i’m a part of, in hopes to achieve greatness and exceed all expectations.
Education:University of the West Indies Mona (2012 to 2014)
Browns Town Community College (2009 to 2011)
St. Jago High School (2004 to 2009)
McAuley Primary School (1998 to 2004)
Qualifications:High School level (CXC)
Mathematics (1)
English A (2)
Information tech. (3)
Accounts (3)
Physics (3)
History (3)
College Level (Cape)
Communication studies (3)
Caribbean studies (4)
Pure Mathematics Unit 1 (4)
Pure Mathematics Unit 2 (4)
Physic Unit 1 (5)
Physic Unit 2 (5)
Work Experience:
IBEX Global – Portmore, St. Catherine (Jan 2016 – Present)
Current Position: Quality Analyst Supervisor (Audible – US/UK)
Previous Positions: Quality Analyst (Amazon.com)
Previous Positions: Team Manager (Lyft)
Previous Positions: Customer Service Rep.(Lyft)
Responsibilities:
Quality POC
Quality Assurance for the Weekly Business Report (WBR)
Quality Compliance (Contact Evaluations, Auditing)
QA Coaching & Development
Root Cause Analysis on a Site level
Xerox – Portmore, St. Catherine (Oct 2015 – Jan 2016)
Position: Customer Service Representative (Amazon.com)
Responsibility:
Phone and Chat Customer Interactions
In Team Lead/Rover
Advance Game Changer Media – Portmore, St. Catherine (Jul – Sept, 2015)
Position – Marketing and Sales Representative
Responsibility:
Lead Generation
Appointment Setting
Directing Sales Pitches
Yellowstone Under Canvas - West Yellowstone, MT (Jun – Aug, 2014)
Position - Host
Responsibilities:
Customer Engagement
Tours Guide
Demonstrating Safety procedures
Other Miscellaneous Tasks (chopping wood, starting camp fires/wood burning stoves...)
The Branch, Holiday Inn - West Yellowstone, MT, USA (May - Aug 2014)
Position – Server/Host
Responsibilities:
Customer Engagement
Serving (Courses, Drinks…etc)
Old Faithful Basin - Yellowstone Nat. Park, WY, USA (May - Aug. 2013)
Position - Fry Cook
Responsibilities:
Customer Engagement
Food Preparation
Serving (Courses, Drinks…etc)
Springleton Recycling - Spanish Town, Jamaica (June - Aug. 2011)
Position - Public Relations Agent
Responsibilities:
Customer Engagement
Promotion and Public Relations
References:Available on request
