Romaine Campbell

Romaine Donovan Campbell Objective: As an all rounded individual I aspire to impart my knowledge and expertise on to your company to assist with continuous growth and being a strong member of the team. Education: Denbigh High School 9 CXCs and 4 CAPE English Language 3 Computer Science 5 Mathematics 2 Environmental Science 3 Information Technology 1 Geometrical Mechanical Engineering Drawing 5 Principles of Business 1 Communication Studies 3 Human and Social Biology 2 Technical Drawing 2 Physics 3 Visual Arts 4 Caribbean History 3 Work Experience: Work From Home ( Presently Searching) I have held a part time and full time job work from home jobs for the last three years doing cold calling, lead generation and business to business sales even while I worked for other call centers because I could schedule my shift around work hours and I am able to work a full time at home job now. Some of my tasks included signing up prospective customers and upselling existing ones for products like insurance and other goods and services my company offered. I had to be very savvy with persuasion which comes easy so creative and self-motivated. Sutherland Global Services Operations Manager and Team Manager for customer service and sales (July 2018-Jan 2020,my portfolio included training, developing and working for a group of agents and team managers along with Clients senior operations Managers to maintain the best productivity in the business. Conduent Operations Manager and Team Manager for customer service and sales (December 2016-Jan 2018, my responsibility included monitoring, developing and working with a group of agents to achieve their highest level of performance in customer service and sales of all AT&T products. The majority of our tasks included explaining customers monthly bills and informing customers of any additional that might be beneficial for their home entertainment. Concentrix Jamaica Marketing Representative (November 2015 to December 2017) I was tasked in assisting agents with closing out a prospective sale for internet, home phone and cell phone giving assistance with either tool usage or navigation. Providing any technical training agents might need and assisting agents with eliminating any uncertainty customers might have about signing up. McDonald’s Electronic Store Sales Supervisor and Customer Service Manager (October 2014 to May 2016), I was part of a team of supervisors who assisted customer service and sales representatives with any additional training, development and workshop needed to properly assist and inform our clients and prospective clients. We remotely assisted clients with any Information Technology support needed to ensure production is consistent and all supported equipment are always serviced in their work place. Accomplishments: Current Member of Microsoft Young Software Programmers group. (2018-present) Represented Jamaica Internationally in Global Technology Awards New York - ) References: Roz Campbell David Morgan