Roma Rovera

Roma San Juan Rovera R e m o t e F r e e l a n c e r CAREER OBJECTIVES: Phone : - Skype: live:romarovera84 Email :-Address : Blk 69 Lot 07 Zone 07 Amarillo Street, Barangay Rizal Makati City Metro Manila 1208 I am looking for a company or an institution to obtain a career position that will suites my skills and knowledge specially with dealing people in their own respected way. I am willing to be trained for further development of my personality and skills relevant to any change. QUALIFICATIONS AND SKILLS : • Strong analytical skills. • Can optimize the use of data and information to uncover customer insight. • Customer Focused. • Can develop and sustain positive relationships to obtain customer insight. • Strong communication skills (verbal and written). • Can coordinate information and requirements with related operational departments. • Proactive in identifying needs/issues. • Can employ effective solutions in a timely manner. • Detailed and action oriented. • Can handle stress, work under pressure and can work with minimum supervision. • Flexible to shifting hours and hardworking EDUCATIONAL ATTAINMENT: Tertiary : Naga College Foundation Mt. Villanueva Ave. Liboton Naga City Course : Bachelor of Science in Business Administration Major in Marketing Management Under Graduate S/Y- WORK EXPERIENCE: H O M E - B A S E D Etainement Llc POSITION: From: November 2021- February 2022 Inventory Puller (Home-based Full-time Flexible) - US based company. - My responsibilities are to help the company purchase ticket inventories, pricing and some data entry. Octopros l Adjusters Group Llc POSITION: From: May 2021- October 2021 Project Manager Assistant (Home-based Full-time) - Florida USA based Public Adjuster Company. - My responsibilities are to help and assist the project managers with their daily task by entering all claims/client details in the system and adding the specific task to their calendar. Creating Letter of representation and emailing it insurance companies, sending work orders to mitigation. Calling clients for a welcome call and calling insurance companies if there's a missing information needed before sending documents. I am also emailing the Law Firms to get an update to status of the claims and updating the clients. I am also responsible in uploading documents sent by the insurance/mitigation/clients to the system and compiling documents if necessary and helping with any other urgent task. Passive Lane Ltd POSITION: From: May 2020- May 2021 Investor Relationship Manager (Home-based Full-time) - UK based Investment Company. - I started as a general virtual assistant and managing daily task. I had become an Investor Relationship Manager who handles high net worth clients. High net worth clients are VIP clients for which the company wanted to give them a special treatment. In addition, I am also in charge of the team giving them their daily task by assigning them tickets (emails) and who’s in charge of the calls and chats and any additional task from the management. Smarty Had A Party POSITION: From: June 2019 – January 2020 General Virtual Assistant (Home-based Full-time) - E-Commerce (Retail Account via Shopify). - I am a General VA but my main focused is Customer Service which I am responding to emails, chats and calls. My other responsibilities are checking on returns, processing refunds, filing disputes/claims, creating/fulfilling orders. I also help the backend for reviewing product images on site and third party channels (Amazon & Walmart) and monitoring product reviews. I update/upload images of product descriptions on Shopify to appear in the company’s website. I am also working on different spreadsheets to keep track and updated for all the updates. Storm Media Limited POSITION: From: March 2019 – June 2019 Dispute Agent Seasonal (Home-based Full-time) - E-Commerce (Retail Account via Shopify). - My responsibilities are responding to assigned PayPal dispute cases. Contacting customers via email and asking for proof of claims. Filling out forms to create tickets. Monitoring reopen cases as well as making a follow up emails. Requesting for tracking numbers to be updated on Shopify. Ten Blends POSITION: From: October 2018- February 2019 Virtual Assistant (Home-based Full-time Flexible) - E-Commerce (Retail Account via Shopify). - My responsibilities are giving daily reports, managing orders to fulfill, updating excel files, taking phone calls, responding to chats and emails via Zendesk, assisting customers with their inquiries, product information, tracking orders, putting return and refund request on excel. Managing Facebook comments complaints, placing orders etc., Outsourcing Capital POSITION: From: October 2018- January 2019 On Call Researcher and Data Entry Specialist (Home-based/Part-time Flexible) - My responsibilities are transferring information from a pdf, MS format and picture to Excel file. Finding links, customers information, etc., and putting them into spreadsheet. Acadsoc Ltd. POSITION: Online Academic Society ESL Teacher (English as a Second Language Teacher) (Home-based/Part-time Flexible) From: January 2018-December 2018 - My responsibilities are to teach Basic English to students and professionals from China who would like to learn and study the language. One more task is to make sure that learning English will be a fun activity for me and for them. I also help students with their grammar, pronunciation, creating simple sentences and help them improve their English communications skills. Aside from the Basic English lessons I am also conducting IELTS/TOEFL Mock Test to help them assess their opportunities or things to improve on. O F F I C E - B A S E D Convergys POSITION: Glorietta 5 Ayala, Makati City Metro Manila Fraud Analyst (BPO Office-based) From: July 2018- October 2018 Campaign: American Express - Banking and financial account/ Handling International calls. - My responsibilities are to keep our customers account secured from possible fraud. Helping customers filing fraud charges in their account. Providing good and excellent customer service and etc.,. Teleperformance 8 McKinley Pkwy, Taguig Metro Manila From: February 2017- June 2018 POSITION: Customer Service Representative/ Credit Card Specialist (BPO Office-based) Campaign: JPMorgan Chase & Co. - Banking and financial account/ Handling International calls. - My responsibilities are to resolve customers complaints. Provide product and service information to customers, assist them from paying their credit card bills, sending statements, updating their information, providing detailed information about their balances, reoccurring charges and interests, basic technical trouble shooting. Providing good and excellent customer service and etc.,. Sutherland Global Services POSITION: Cadlan, Pili Camarines Sur 4400 Customer Service Representative/ Sales Representative From : January 2015- January 2017 (BPO Office-based) Campaign: The Sports Authority - Retail Account for those who loved buying sports equipment and clothes. - Handling international calls and sending emails. - Been part of the pioneering account which I help and assist my colleagues about sending emails to the customers. - My responsibilities are to answer incoming calls, sell and upsell sports equipment and respond to customer’s emails, respond to chat, sending their receipts, transactions made and rewards, and basic technical trouble shooting. Providing good and excellent customer service and etc.,. Campaign : Diabetic Care - Health Care Account - Handling Outbound/Inbound International calls. - My responsibilities are to sell diabetic supplies to patients with diabetes. Upselling back braces and some other treatments. Roma Rovera