Roma Glace Maullion
Contact Details:
-
Email-Skype- live:maullionromaglace
Address:
Dasma Cavite Philippines 4114
● 30 years old
● Weighing about 53 kilos and standing 5’4’’
● I already have my equipment set up and can start as soon as possible.
Work Experience
Nora E-com
Position: E-commerce Customer Service VA (Seasonal)
Duration: October 2023 to December 30, 2023
Salary: $4 / hour
Responsibilities:
● Responding to customer inquiries and product concerns via email and
messenger
● Liaise with Suppliers
● Data entry
● Negotiate refunds or replacement with customers if needed.
● Order Tracking
● Order Processing
● Order Fulfillment
● Updating Shopify store for out of stock items
Transfer HQ
Position: Virtual Assistant
Duration:
July 28,2021 – September 10, 2023
Salary: $3.49 / hour
Responsibilities:
●
Taking inbound calls
● Customer service
● Order Fulfillment
● Order Processing
● Administrative Support
● Online Chat support
● Data Entry
● Order Tracking
Freelance work for an Australian Client
(Project Based)
Position: Virtual Assistant
Duration:
April 2021 - June 2021
Salary: 20,000
Responsibilities:
● Responding to customer queries via text
● Scheduling Booking
● Creating end of shift financial report
● Calendar Management
● Data Entry
● Payroll Management
● Social Media Management
IQOR Philippines Inc.
Position:
Company Address:
Customer Service Representative and Admin Assistant
4th SM Dasmariñas, Gov. Drive, Brgy. Pala Pala Dasmariñas City,
Cavite Philippines-- 4114
March 03, 2015– November 2019
25,000
Duration:
Salary:
Responsibilities:
● Taking inbound calls for US based Telco customers
● Process payment
● Collections
● Retention
● Providing troubleshooting steps on mobile phone technical issues
● Call back customers for follow-up on their issues
● Offer phone and plan upgrades and phone warranty.
● Email useful tips troubleshooting steps
● Administrative tasks such as email and schedule management, data entry and
research
Shakey’s Pizza Philippines
Position:
Restaurant staff/Delivery Coordinator
Duration:
May 25, 2011 – March 2, 2015
Responsibilities:
● Process delivery orders
● Delegate orders among delivery drivers
● Customer service
● Process cash/card Payment
●
●
●
Prepare end of shift delivery and financial report
Do quality check
Screening applicants
Educational Attainment
College
School:
Address:
Duration:
School:
Address:
Duration:
Bachelor of Science in Psychology
(3 years)
Cavite State University--Philippines
Don Severino de las Alas Campus, Brgy. Kaytapos, Indang Cavite
June-
Bachelor of Science in Psychology
(2 years)
St. Jude College - Dasma
Urv Avenue, Salawag, Dasmariñas, 4114 Cavite
June 2008- March 2011
Secondary
School:
Address:
Date Graduated:
Governor Ferrer National High School
Biclatan, General Trias, Cavite
April 2008
Primary
School:
Address:
Gen. Aloña Memorial Elementary School
Biclatan, Gen. Trias, Cavite
April 2004
Other Qualifications
I’ve been a customer service support for 11 years that honed my communication
skills, analytical and problem solving skills. For almost 7 years I was a customer service
representative for a Telecommunications company based in the US and for 2 years as an
order fulfillment and customer service support for a freelance agency handling various
administrative (email & calendar management, and data entry) and order processing tasks
and customer service. I am familiar with CRM, G-Suite, Microsoft Office, Amazon
WorkSpace, Helpscout, ClickUp, eyeBeam softphone, RingCentral, Avaya, Amazon Connect,
Slack, Shopify, Canva and a little of Adobe Photoshop. I’m currently watching video tutorials
about social media management and SEO to learn effective tools, enhance my skill set,
expand my knowledge and adapt to new technologies . I am willing to undergo self-paced
training to help me familiarize myself with tools , acquire new skills, and also for my
professional growth, to adapt to evolving requirements of the organization and become an
asset.
References
Reena Ace Garciso
Team Lead
-
Email:-Relationship: Former Immediate Supervisor
Ryan Pagara
Team Lead
-
Email:-Relationship: Former Immediate Supervisor
Ma. Christina Melgar
Team Lead
-
Email:-Relationship: Former Immediate Supervisor
