Roma Capiral

ROMA B. CAPIRAL CUSTOMER SERVICE AND SALES ASSOCIATE OBJECTIVE To provide the company with skills that will be beneficial and vital for its continuous growth in the business domain. SKILLS Basic computer literacy skills Organizational skills Problem Solving skills Time-management skills Verbal and written communication skills EDUCATION BA MASS COMMUNICATION Bachelor of arts, major in communication Divine Word College | 2008 EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE SERVICE DELIVERY SUPERVISOR Teletech Customer Care Management Philippines Inc. I June 2008 to December 2017 Do Inbound/ Outbound Calls and Assist in Porting phone numbers also troubleshooting. Leading 10-25 Agents. Overseeing the production floor. QA evaluations , Coaching and Time cards BILL NEGOTIATOR VIRTUALISTS BUSINESS SOLUTION | FEBRUARY 2019 TO SEPTEMBER 2021 Calling Cable, Landline and Cellphone providers to negotiate bills. Helping the customers to be out of debt, and automatically building towards their savings goals CUSTOMER SERVICE AND SALES ASSOCIATE / CUSTOMER SERVICE AND SALES TEAM LEAD HIGHLAND PARK LAPIDARY CO. | November 2021 to September 2023 Generating leads thru Outbound and inbound calls also email, chat and text. Closing deals, processing orders thru Hubspot and Shopify also checking shipments and inventory thru Dear System. Team Management. KPI and Metrics Coaching Opportunities CONTACT -- San Jose Occidental Mindoro Philippines 5100 HOMEBASED SET-UP READY Personal Laptop, Dual Monitor Setup, Fiber Internet Connection and reliable back up Facility