178 Julieville Subdivision, Poblacion 1
Sto. Tomas City, Batangas
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ROM ANDORIENE VISAYA
OBJECTIVE
SKILLS & ABILITIES
EXPERIENCE
Diligent and personable customer service representative with three years of
experience in the telecommunications industry seeking a position in which
my communication skills combined with my problem-solving skills can be
useful in serving customers.
✓
Service oriented, hardworking individual, trainable and organized.
✓
Proficient in management and organization along with strong
interpersonal skills.
✓
Handle problems with great efficiency.
✓
Good communication skills.
✓
Able to keep customers happy and smiling while resolving their
issues in the shortest time possible.
✓
Capable of handling multiple tasks in a fast-paced environment.
✓
Knowledgeable and excellent in MS Office.
RESULTS CX – ASSURANCE WIRELESS (TECHNICAL REPRESENTATIVE)
November 23, 2021 - January 23, 2022
Fiesta World Mall, Lipa City, Batangas, Philippines
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Diagnosed and resolved technical hardware and software issues involving internet
connectivity, email.
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Provided answers to clients by identifying problems, researching answers, and
guiding clients through corrective steps
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Handled trouble tickets with support interventions for urgent issues
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Identified and escalated priority issues per client specifications
•
Performed PC Tune-Up's, Antivirus and Hard drive backup package installation.
RESULTS CX – SPRINT TELESALES (INBOUND/OUTBOUND)
June 26, 2020 – November 20, 2021
Fiesta World Mall, Lipa City, Batangas, Philippines
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In depth knowledge of marketing strategies and consumer trends.
Phone calls to potential customers to educate them on services and products
offered by the company.
Answer phone calls from customers and resolve issues as quickly as possible.
Remained current on all consumer trends relevant to services and products.
THE RESULTS COMPANIES – MONEYGRAM
February 22, 2018 – June 6, 2020
Fiesta World Mall, Lipa City, Batangas, Philippines
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•
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Quick but effective service and resolve customer complaints using applicable
software.
Identify customers needs, gather, and clarify information, research every issue, and
provide solutions alternatives.
Build sustainable relationships and engaging to customers by taking the extra mile.
Document all calling for information according to standard operating procedures.
Perform multitasking while remaining focused to the task.
Able to work under pressure and maintain professionalism.
EDUCATION
PHILIPPINE STATE COLLEGE OF AERONAUTICS
Bachelor of Science in Aircraft Maintenance – Batch 2016
Piccio Garden, Villamor Airbase, Pasay City, Philippines
SAN PEDRO NATIONAL HIGH SCHOOL
Secondary - Batch 2012
Brgy. San Pedro, Sto. Tomas City, Batangas, Philippines
STO. TOMAS NORTH CENTRAL SCHOOL
Elementary - Batch 2008
Poblacion 4, Sto. Tomas City, Batangas, Philippines
PERSONAL
INFORMATION
Age: 26 years old
Birthday: 26-September-1995
Religion: Catholic
Height: 154cm
Weight: 88kg
Nationality: Filipino
Gender: Female
Civil Status: Single
AWARDS &
RECOGNITIONS
TOP 3 REPRESENTATIVE – PAPER PRODUCTS 1
Awarded for having an excellent performance with an average score of 94.36%.
3rd Quarter of 2019 – The Results Companies, MoneyGram
TOP 3 REPRESENTATIVE – PAPER PRODUCTS 1
Awarded for having an excellent performance with an average score of 95.63%.
4th Quarter of 2019 – The Results Companies, MoneyGram
TOP 1 REPRESENTATIVE – SALES AGENT (OUTBOUND/INBOUND)
Awarded for having an excellent performance with an average score of 98.59%.
1st of May 2021 – ResultsCX, Sprint Telesales
TOP 10 AGENT – SPRINT TELESALES
Awarded for having an excellent performance with an average score of 162.43 final PTG rate.
15th of August 2021– ResultsCX, Sprint Telesales
TOP 7 AGENT – SPRINT TELESALES
Awarded for having an excellent performance with an average score of 142.62 final PTG rate.
15th of September 2021– ResultsCX, Sprint Telesales
REFERENCES
JIFFERSON MANATAD
Supervisor – The Results Companies-
KRISTINE UY
Supervisor – The Results Companies-
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