Rom Andoriene Visaya

178 Julieville Subdivision, Poblacion 1 Sto. Tomas City, Batangas -- ROM ANDORIENE VISAYA OBJECTIVE SKILLS & ABILITIES EXPERIENCE Diligent and personable customer service representative with three years of experience in the telecommunications industry seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. ✓ Service oriented, hardworking individual, trainable and organized. ✓ Proficient in management and organization along with strong interpersonal skills. ✓ Handle problems with great efficiency. ✓ Good communication skills. ✓ Able to keep customers happy and smiling while resolving their issues in the shortest time possible. ✓ Capable of handling multiple tasks in a fast-paced environment. ✓ Knowledgeable and excellent in MS Office. RESULTS CX – ASSURANCE WIRELESS (TECHNICAL REPRESENTATIVE) November 23, 2021 - January 23, 2022 Fiesta World Mall, Lipa City, Batangas, Philippines • Diagnosed and resolved technical hardware and software issues involving internet connectivity, email. • Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps • Handled trouble tickets with support interventions for urgent issues • Identified and escalated priority issues per client specifications • Performed PC Tune-Up's, Antivirus and Hard drive backup package installation. RESULTS CX – SPRINT TELESALES (INBOUND/OUTBOUND) June 26, 2020 – November 20, 2021 Fiesta World Mall, Lipa City, Batangas, Philippines • • • • In depth knowledge of marketing strategies and consumer trends. Phone calls to potential customers to educate them on services and products offered by the company. Answer phone calls from customers and resolve issues as quickly as possible. Remained current on all consumer trends relevant to services and products. THE RESULTS COMPANIES – MONEYGRAM February 22, 2018 – June 6, 2020 Fiesta World Mall, Lipa City, Batangas, Philippines • • • • • • Quick but effective service and resolve customer complaints using applicable software. Identify customers needs, gather, and clarify information, research every issue, and provide solutions alternatives. Build sustainable relationships and engaging to customers by taking the extra mile. Document all calling for information according to standard operating procedures. Perform multitasking while remaining focused to the task. Able to work under pressure and maintain professionalism. EDUCATION PHILIPPINE STATE COLLEGE OF AERONAUTICS Bachelor of Science in Aircraft Maintenance – Batch 2016 Piccio Garden, Villamor Airbase, Pasay City, Philippines SAN PEDRO NATIONAL HIGH SCHOOL Secondary - Batch 2012 Brgy. San Pedro, Sto. Tomas City, Batangas, Philippines STO. TOMAS NORTH CENTRAL SCHOOL Elementary - Batch 2008 Poblacion 4, Sto. Tomas City, Batangas, Philippines PERSONAL INFORMATION Age: 26 years old Birthday: 26-September-1995 Religion: Catholic Height: 154cm Weight: 88kg Nationality: Filipino Gender: Female Civil Status: Single AWARDS & RECOGNITIONS TOP 3 REPRESENTATIVE – PAPER PRODUCTS 1 Awarded for having an excellent performance with an average score of 94.36%. 3rd Quarter of 2019 – The Results Companies, MoneyGram TOP 3 REPRESENTATIVE – PAPER PRODUCTS 1 Awarded for having an excellent performance with an average score of 95.63%. 4th Quarter of 2019 – The Results Companies, MoneyGram TOP 1 REPRESENTATIVE – SALES AGENT (OUTBOUND/INBOUND) Awarded for having an excellent performance with an average score of 98.59%. 1st of May 2021 – ResultsCX, Sprint Telesales TOP 10 AGENT – SPRINT TELESALES Awarded for having an excellent performance with an average score of 162.43 final PTG rate. 15th of August 2021– ResultsCX, Sprint Telesales TOP 7 AGENT – SPRINT TELESALES Awarded for having an excellent performance with an average score of 142.62 final PTG rate. 15th of September 2021– ResultsCX, Sprint Telesales REFERENCES JIFFERSON MANATAD Supervisor – The Results Companies- KRISTINE UY Supervisor – The Results Companies- Page 2