Rolyn Cadeliña Cutaran

ROLYN C. CUTARAN Purok 7, Dagumbaan Maramag Bukidnon-live:.cid.d2ec668e894f4de1 -/- Objectives:   To be able to share my skills and expertise obtained from my experiences, as much as to learn more and grow successfully with your company. To secure a promising position that offers both a challenge and a good opportunity for growth. Personal Data:       Place of Birth: Date of Birth: Hometown: Civil Status: Sex: Age: Cagayan de Oro City October 10, 1983 Barra, Opol Misamis Oriental Married Female 41 Education: Mindanao Polytechnic State College 2006 Lapasan, Cagayan de Oro city Bachelor of Science in Industrial Technology major in Architectural Drafting Technology On the Job Training Architect Rankee Lim Architectural Firm Alwana Business Park Cugman, Cagayan de Oro City St. Mary’s Academy of Carmen formerly Cathedral School of Technology 2000 Villarin St. Carmen, Cagayan de Oro City West City Central School 1996 Carmen, Cagayan de Oro City Work Experiences:  Healthcare Insurance/Real Estate/SEO/Final Expense Homebased June 2022-October 2024 Cold caller *calling clients using a given phone directory to sell products *Answering incoming calls from prospective customers * Using scripts to provide information about product’s features, prices etc. and present their benefits  Alorica Gen. Douglas MacArthur Hwy, Talomo, Davao City, Davao del Sur Matina IT Park November 2019- April 2022 Voice Support Representative Hotel Reservations *handle inquiries from the hotel through other hotels, process bookings, resolve issues, *manage complaints. KPIs, ensuring efficient and personalized customer experiences.  Concentrix Block 2 Lot 3 Trade St. Pueblo de Oro IT Park Cagayan de Oro City May 2017-June 2018 Technical/Voice Support Representative Catalina Account *handle inquiries from the malls through other malls, process ticketing of coupons, resolve issues, *manage complaints. KPIs, ensuring efficient and personalized customer experiences.  Convergys Jcentre Mall A.S. Fortuna Bakilid Mandaue Cebu City August 2016-December 2016 Technical Support Representative XBOX ANZ Account *handle inquiries from customers, process orders and installation, resolve issues *manage complaints. KPIs, ensuring efficient and personalized customer experiences.  Sykes Asia Panagdait Mabolo, Cebu City February 2016-July 2016 Customer Service Representative Frontier Account *handle inquiries from customers billing, process payments for cable, internet and phone, resolve issues *manage complaints. KPIs, ensuring efficient and personalized customer experiences.  HS Busgano Architect Studio January 2011-to present as freelancer AutoCAD Operator * drafts plans, blueprints, and technical drawings based on the type of industry. * Working alongside architects, engineers, and clients, these operators ensure that the designs adhere to the specifications and safety regulations. Special Skills:     Interpersonal and Relation Skills Proficient in MS Office Application (MS Word, Power Point) Proficient in Sketch-up, Corel Draw, Adobe Photoshop, AutoCadd Estimates, Drafting and Layouting References:  Carl June Suco Team Leader- Concentrix