Roleth Joy Inanod

ROLETH JOY C. INANOD CUSTOMER SERVICE REPRESENTATIVE --Blk. 69a Lot 13 Zone 5 Progresso Village, Brgy. Vista Alegre, Bacolod City, 6100 EDUCATION TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES – 2011 - 2012 BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY – 2009 BASIC REFELXOLOGY BACOLOD CITY COLLEGE – 2003 - 2004 BASIC COMPUTER LITERACY MODULAR COURSE MANSILINGAN AGRO-INDUSTRIAL HIGH SCHOOL -- 1998 - 2003 SECONDARY EDUCATION TALISAY SOUTH ELEMENTARY SCHOOL – 1992 - 1998 ELEMENTARY EDUCATION SKILLS Clear and Professional Communication Active Listening Empathy and Patience Time Management Multitasking Problem Solving Analytical Thinking Following Technical Scripts & Procedures Product Knowledge and Upselling Customer Retention Strategies Follow-Up and Relationship Building ABOUT ME Dedicated and results-driven Customer Service Representative with 9 years of proven experience in handling diverse customer needs, resolving complex issues, and delivering exceptional service. Skilled in CRM tools, conflict resolution, and maintaining customer satisfaction in fast-paced environments. Strong communicator with a passion for helping others, building rapport, and contributing to team success. Committed to continuous learning and process improvement to enhance customer experience and operational efficiency. WORK EXPERIENCE PANASIATIC SOLUTIONS INC - BACOLOD 2022 - 2025 CUSTOMER SERVICE REPRESENTATIVE TRANSCOM WORLWIDE INC - BACOLOD 2022 TECHNICAL SUPPORT REPRESENTATIVE PANASIATIC SOLUTIONS INC - BACOLOD 2016 - 2022 CUSTOMER SERVICE REPRESENTATIVE THE OPTOLINE INCORPORATED - MANILA 2009 - 2012 SALES ASSOCIATE ROBINSONS PLACE – BACOLOD 2007 CUSTOMER SERVICE REPRESENTATIVE GAISANO CITY MALL – BACOLOD 2003 - 2006 CUSTOMER SERVICE REPRESENTATIVE