With 8 years broad working experience with one of the leading telecommunication companies in Australia. A person with superb attention to details, very flexible, professional, resourceful, motivated, and a creative problem solver.
With experience as a:
Customer Service Phone Support
Email Support
Admin Support
Retention Officer
Quality Assurance Specialist
Trainer
Coach
With expertise in:
Providing excellent Customer Service over the phone, email, and chat.
Complaints Handling
Providing Administration support such as data entry, email management, research, planning, and work flow process.
Upselling products and services.
Managing customer objections
Quality Assurance.
Creating business scripts, training modules, and process documents.
A good investment who can help achieve the goal of your business.