Rolando Sarmiento

ROLANDO SARMIENTO Manila City, Philippines • - •- SUMMARY Adaptable aspiring virtual assistant skilled in handling a variety of administrative tasks, from scheduling appointments to data entry and project coordination. Looking to contribute to a dynamic team where my multitasking skills and commitment to efficiency can help streamline dayto-day operations. WORK EXPERIENCE Student Assistant, Adamson University Aug 2022 - Dec 2024 Provided administrative support to faculty and staff, including filing, data entry, and document preparation. Assisted with scheduling appointments, meetings, and maintaining calendars. Greeted and assisted students and visitors, offering information and directing inquiries as needed. Managed phone and email communications, responding to routine questions orforwarding to appropriate personnel. Helped organize and support campus events, workshops, and student activities. Customer Service Representative, Accenture Philippines June 2022 - Aug 2022 Best Call Awardee Responded to customer inquiries via phone, email, and chat, providing timely and accurate information. Followed up with customers to ensure satisfaction and close the feedback loор. Escalated complex issues to senior support staff or relevant departments as needed. Resolved product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions. EDUCATION Bachelor of Science in Internal Auditing May 2028 Far Eastern University - Manila Committee Secretary, 10th FEU Congress- Executive Committee, FEU Central Student Organization Executive Committee, IABF Student Council Peace Ambassador, Peace To All Youth Organization Accountancy, Business, and Management Aug 2021 Adamson University - Senior High School Class President With Honors ADDITIONAL INFORMATION Technical Skills: Customer Support, Administrative Support, Interpersonal Communication, Email Management, Documentation Management, Calendar Management, Project Coordination, Meeting Management. Soft Skills: Professionalism, Adaptability, Reliability, Trustworthiness Languages: English, Tagalog