Rolando Lemus

A seasoned professional, with a focus to empower businesses by becoming a solution to help them streamline their products/services with their clients for a more successful implementation and cultivation of long-term partnerships.

I offer a combination of unique skills which I have developed through a lengthy and rewarding career, having surpassed customer expectations in different stages of product adoption including onboarding, product demos, platform migration, third-party integrations, in-depth technical troubleshooting, and consultative services by exercising a methodical approach to problem-solving, building rapport to offer punctual solutions and tackle specific business needs to ensure long term value. My contributions have allowed me direct involvement with product and development teams for testing new product/service features and process improvements by structuring customer feedback, identifying areas of opportunities, reporting/creating bug cards as needed, and assessing relevant feature ideas in tandem with the business strategy.

I have a strong work ethic with a proactive approach toward issue resolution and a continuous pursuit of further self-development. A team-oriented worker and believer that bouncing ideas are part of the journey to foster and bolster one's creativity in a win-win scenario.

My enclosed resume includes further details about my experience and work competencies. I am eager to discuss them with you and how they can help your organization.