Rolando G. Dueñas Jr
Contact Number: -
Email:-
Birthday: September 08, 1984
Address: Block 22, Phase 1, SIR New Matina,
Davao City, 8000, Philippines
Summary
A professional with extensive experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills; Trustworthy, ethical, trainable, optimistic, committed and confident to interact with individuals at all levels; Detail-oriented and resourceful in completing projects, able to multi-task effectively with almost eight years of progressive experience.
Experience:
Telemarketing / Lead Generation (Home based)
Company Name: Patriot Trucking Insurance
Dates Employed: Mar 2017 – Jul 2018
Employment Duration: 1 year 5 months
Location: California, United States
- Outbound
- Telemarketer
- Admin
- Reliever
Guest Support Services / Reservation (Home-based)
Company Name: FreeSpace formerly HotelSpace
Dates Employed: Nov 2016 – Feb 2017
Employment Duration: 4 months
Location: Sydney, Australia
- Inbound for booking and inquires
- Outbound for follow-ups call and return
calls for voicemail
- Process payment
- Process refund
- Cancel booking
- Admin
- ZENDESK (Solving email tickets & Chat
Support)- Website: http://www.hotelspace.com.au/
Co Owner – MIS Consultant (Freelance) Company Name: LontocoSystems
Dates Employed: Jan 2016 – Sept 2016
Employment Duration: 9 months
Location: Davao City, Philippines
- Finding clients
- Consultant / MIS-Management
Information System
- Marketing
- After sales client support
- System training
- Research
- Technical Support
- CCTV installation
- Network Installation
Customer Service Officer / Jr. Account Manager
Company Name: Alianza Grande Technologia - O+ USA Smartphone
Dates Employed: Apr 2015 – Nov 2015
Employment Duration: 8 months
Location: Davao City, Philippines
- Managing and monitoring concept stores
and multi-brand stores
- Handling 15 sales personnel
- Sales and Marketing
- Events planning and organizer
- Conduct sales training
- Monitor Sell-in and Sell-out
- Monitor Inventory / Stocks
- Store visits
- New store proposal
- Booking orders (CRM)
- Research
- Feasibility Study
- Process and follow-up payments
- CRM
Consultant for (AT&T U-verse BILLING and SALES Dept.)
Company Name: Sutherland Global Services Inc.
Dates Employed: Aug 2013 – Jan 2014
Employment Duration: 6 months
Location: Davao City, Philippines
- Inbound and Outbound
- Handling billing concerns
- Selling and Up-selling
- Customer Service
- Consultant
- Process new application
Business Center Analyst - PROSYNC
Company Name: San Miguel Corporation
Dates Employed: Apr 2011 – Mar 2013
Employment Duration: 2 years
Location: Mandaluyong City, Philippines
- Back office support for sales
- Analyst
- Booking and cancelling orders CRM/SAP
- Monitoring and scheduling freight and
delivery schedule
- Monitor inventory
- Sales monitoring
- Product updates and promotions
- Weekly and Monthly PO and BO sales
report
- Database monitoring
- CRM
Production Operator / Quality Department
Company Name: Continental TEMIC
Dates Employed: Dec 2009 – May 2010
Employment Duration: 6 months
Location: Taguig City, Philippines
- Product Quality and Testing
- Packaging
- X ray operator
Customer Service Officer
Company Name: DataCom Service Center
Dates Employed: Apr 2002 – Jun 2004
Employment Duration: 2 years 3 months
Location: Davao City, Philippines
- Admin and Invoice
- Sales
- Inventory
- Data Entry
- After Sales
Educational Background
College: Interface Computer College
Course: Bachelor of Science in
Computer Science
Graduated: April 13, 2007
AWARDS
Top Seller 2013
Sutherland Global Services AT&T
Team Salutatorian 2013
Sutherland Global Services AT&T
Leadership Award 2012
PROSYNC
REFERENCES
Ms. Blessie A. Lim
PROSYNC / Supervisor-
Mrs. Gretchen Batacura
BANANA TELECOM / Product Manager-
Mr. Noel Galendez
O+ USA / Account Manager-
Mrs. Maricris Bautista
TheUrbanNewtown / Manager-
