Rolando Barrameda Jr

Rolando Barrameda Jr. About Me My Contact- I am a professional Customer Service Representative with over 5 years of experience providing customers memorable experiences. My unique professional experience stems from years of providing excellent customer support, creative problem solving, and building customer loyalty. - Davao City Hard Skill Process improvement Email management Lead Generation Product Research Customer Relation Soft Skill Observation Decision making Communication Multi-tasking Keen eye on details Flexible to work under pressure Education Background Davao City National High School Completed in 2013 Jose Maria College Bachelor of Science in Business Administration Major in Financial Management Professional Experience Iqor Co. | Sales and Customer Service Representative Retail/Orchard Brands- Key responsibilities: Answering inbound calls in a timely manner Attending to customer needs Processing orders Processing Refund Processing Reshipment for lost orders Checking Status of the Order Iqor Co. | Trainer Retail/Orchard Brands 2019 – 2022 Key responsibilities: Teach proper call center etiquette Ensuring all the trainees are fully equipped before endorsing them to production Assessing what are the areas that we should focus on more Creating Module Sending daily reports for what was discussed Provide Technical onboarding Achievements May 2018 Was awarded Top 1 Agent of the month against 900+ agents - Passed both level 1 and level 2 Trainers certification