Rolando Aglubat

ROLANDO AGLUBAT CUSTOMER CARE SPECIALIST - DISPUTE SPECIALIST PERSONAL PROFILE For more than 5 years I have been supporting Shopify clients with their customer service needs. WORK EXPERIENCE CONTACT ME AT CUSTOMER CARE SPECIALIST / MANAGER KTB Business - April 2020 - March 2023 Managed Customer Support Team and Supervising Team Members on a daily basis to ensure that we are meeting our targets when it comes to Email and Chat Support Supervised Klarna, PayPal, and Stripe Dispute every day to ensure that all the evidence needed are being submitted on time to avoid Dispute loss. FREELANCE VIRTUAL ASSISTANT Customer Support Specialist 5 Minute Deals - January 2018 - February 2020 Managed Customer service needs of the store through Email, Chat, and Phone Support EDUCATIONAL HISTORY St. Dominic College of Asia Bachelor of Science in Nursing 2007 - 2011 Member - Philippine National Red Cross Vice President - Nursing Student Council --https://www.onlinejobs.ph/jobsee kers/info/- Imus, Cavite Philippines SKILLS SUMMARY Project Management Dispute Management Customer Service Expert Shopify Store Management Inbound and Outbound Phone Support