Roland Maniego

Objective To obtain a responsible and challenging position that can commensurate with my education and work experience where I’ll be able to impart valuable and helpful applications for the company’s development and further broaden the scope of my knowledge and expertise. Experience General Virtual Assistant [April 2016 - March 2019] Email management Social Media management (Facebook, Youtube, Instagram & Linkedin) Leads monitoring Comparables CRM Management System and tools management Photo Editing using Canva and Adobe Photoshop Video Editing using (adobe premiere and after effects) Other Administrative and research tasks Orchid Cybertech Services Inc. [February 2013 - January 2016] Department:AAPT Service Delivery Position:Service Delivery Engineer / Implementation Manager -I managed top 40 clients for their end to end IP lines, internet services, and network maintenance orders. -I also handled escalations. I managed our Service Assurance team which handles resolution for fault requests. Department:TPG Position:Assistant Team Leader As an assistant team leader, my role extends from monitoring the performance to ensuring career growth of the help desk officers under my supervision. In gauging this, I monitor their everyday performance by generating reports such as quality, attendance, and productivity. I ‘m also doing coaching sessions to equip my help desk officers with the skills they need and to empower them in becoming future leaders. Sykes Asia[May 2011- November 2011] Department:Verizon Metro Private Line Position:Technical Support Engineer As a Technical Support Engineer my responsibility is to ensure that my business clients’ Private Internet Lines are safe form down time, To achieve this I make sure that internal Alarms are checked, I find the nearest good rerouting path allocation, moving ports virtually, and sending out technicians to fault destinations to avoid line path breakage, packet congestions, routing issues and service disruption. Vision X [June 2007 - September 2008] Department:(Vonage) Position:Service Management Expert As A subject matter expert, my main job is to assist the consultants whenever they have questions while taking call. Taking escalated concerns is also part of it. Furthermore, I was also tasked to do end of the day reports and analysis of the trending performance of the site that is being submitted to the client. Education College Far Eastern University [-] Bachelor of Science in Mass Communication STI College Muñoz EDSA Q.C. [-] Diploma in Computer and Electronic Technology Secondary level [1999 – 2003] Immaculate Mother Learning Center Skills CRM Proficient in using Google Drive Proficient in using Google Docs Sony Acid Pro REO Principles and Practices Proficient in using Callrail, Ring central, and Google Voice and Hangouts Sales Experience Customer Care Experience Phone and email handling Capable of working under time pressure Resourceful and able to learn and finish additional tasks through my own research Able to work with little to no supervision Able to multi-task Able to adapt and learn quickly Able to proficiently read, write, and verbally communicate in English Proficient in posting ads in marketing sites Ordering Corporate Internet and Phone line Services Sales Experience Cisco and Networking Troubleshooting Network Devices Computer Software Literate Device Configuration Marketing Assistance and Real Time Analys