Roland Liu

Roland Qiuhua Liu Nationality: Portuguese Customer Support Specialist Administrator Business Developer Business Analyst Email:- Location: Valencia, Spain SKILLS Technical Skills: Proficient in Microsoft Office, G-suite, basic in SAP, Salesforce, HTML, CSS, and JavaScript. Communication: Strong bilingual communication skills in Mandarin and English, with additional proficiency in Portuguese and Spanish. Analytical Skills: Conducted client profile analyses and implemented actions to achieve targeted outcomes. Organizational Skills: Proficient in optimizing store layouts, managing inventory, and streamlining billing processes. Salesforce Administration: Proactively self-taught through Salesforce Trailhead, with hands-on experience in managing and utilizing Salesforce. LANGUAGES Chinese Mandarin(Native) English(C1) Portuguese(B2.2) Spanish(A2) EDUCATION Portuguese Language Course B2.2 Certificate Faculty of Social and Human Sciences, Portugal 10/2015 - 12/2015 Portuguese Language Course A1-B2 Faculty of Literature, University of Lisbon, Portugal 10/2013 - 12/2014 & 02/2016 - 05/2016 Bachelor’s Degree in Sports Training and Education (Basketball) Shanghai University of Sports, China 09/2009 - 06/2013 Mobile: - Linkedin profile WORK EXPERIENCE Customer Experience Officer XM Global Limited(Trading Point Group) - Valencia, Spain 04/2024 - 02/2025 Addressed client inquiries related to online trading and investment via live chat, email, and phone, ensuring exceptional service. Conducted client profile analyses, promoted products/services, and implemented actions to achieve targeted outcomes. Coordinated with other departments, contributing to team objectives, and operated via CRM, Jira, Core, KYC, Payway, and JManager. Customer Support Representative for Nuskin Buwelo BPO Europe - Lisbon, Portugal 03/2022 - 04/2023 Provided bilingual support for North American clients (Mandarin and English speaking). Managed customer relations, inquiries, and satisfaction using SAP and Salesforce. Sales Assistant and Administrator Smalls Kids Fashion - Lisbon, Portugal 12/2019 - 06/2020 Established and maintained bilingual customer relations in Mandarin, English, and Portuguese. Organized store layout and managed inventory, billing invoices, and tax-free purchases. Customer Service Administrator El Corte Inglés - Lisbon, Portugal 03/2019 - 11/2019 Ensured customer satisfaction and managed public relations. Handled billing invoices, tax-free purchases, and customer mortgage management with El Corte Inglés credit card and warehouse. Sales Assistant and Administrator Garrafeira Nacional Wine & Spirits - Lisbon, Portugal 11/2017 - 04/2018 Fulfilled customer needs in product suggestions and relations. Managed billing invoices, tax-free purchases, and warehouse categories of wine and other beverages. Expanded product offerings for the Asian market and cooperated with local enterprises. Administrative Assistant Level Constellation Investment real estate - Lisbon, Portugal 07/2014 - 08/2014 Explored competitive properties and negotiated with developers to secure favorable promotion deals. Managed shareholders’ daily routine meetings and events. Provided on-site support during clients’ trips to Lisbon and presented highquality properties based on clients’ demands. Assisted clients’ tasks in the immigration office of the Golden Visa investment project.