Roland Jason Gulanes

 Roland jason gulanes Profile Savvy with Microsoft Office specifically with Excel, I am good with data analytics and can work under pressure. I've been with the BPO industry for 3 years, worked as a Supervisor for a year. I am good at solution finding and very keen with details which helps out with precision and consistency. I want a long-term job where I can develop and grow. Contact PHONE: - WEBSITE: https://www.onlinejobs.ph/jobseekers/info/854543 EMAIL:--SKILLS Microsoft Office Communication Multi-Tasking Data Analytics EDUCATION Davao Merchant Marine Academy College of Southern Philippines June 12, 2012 – September 2015 Bachelor of Science in Marine Transportation WORK EXPERIENCE Teleperformance – Customer Service Representative December 2015 – August 2016 Provides excellent customer service to providers and members for a Health Care account Teleperformance – Lead Support/Subject Matter Expert August 2016 – January 2018 Support CSR when taking calls; provides feedback real time to CSR Teleperformance – CSAT Supervisor January 2018 – May 2019 Data analysis; Coordinator with reporting for Onshore and Nearshore locations; Creates action plan and implement processes