Rolan A. Tindugan
Skype ID live:rolantindugan99
Email:-
ABOUT ME:
I am a versatile professional with experience in mortgage broker compliance,
advertising, customer service, data analysis, receptionist and virtual assistant. I
hold a Master of Arts in Education, specializing in Teaching Science, and am a
licensed professional teacher. My skill set includes excellent communication,
compliance review, and project management.
EDUCATION
Graduate School
University of Mindanao
Master Of Arts In Education Teaching Science
On-Going
College
Bachelor of Secondary Education Major in Science
Graduated Cum Laude
University of Mindanao- Main Campus
WORK EXPERIENCE
Virtual Assistant- Mortgage Broker Compliance/Advertising Specialist — NEXA
Mortgage -)
In this role, I checked documents for loan originators to ensure qualification for
loans and reviewed social media platforms used for advertising. I reviewed and
ensured that new or updated policies, standards, and procedures were accurate
and aligned with organizational goals and regulatory requirements. Additionally, I
was responsible for sending multiple emails to loan officers for compliance
checks on social media platform.
Team Lead/POC — Office Partners 360 (January 2023 to March 2023)
I served as the person in charge when the team leader was unavailable,
conducting team huddles and informing agents of timely updates. I managed
attendance and resolved task process issues as necessary while tracking agent
productivity and reporting to the team lead.
Customer Service Representative — IQOR Davao Site 1 and 2 (2020 to 2022)
In my role as a customer service representative, I assisted customers in placing
orders online, offline, or by mail. I processed refunds for incorrect items and
facilitated new orders for lost or broken items while ensuring customer
satisfaction.
Nurse Assistant — Saint Peters Counseling Home (2017 to 2019)
I provided personal hygiene care and assistance with daily living activities to
clients in a rehabilitation center. I collaborated with health professionals during
emergencies and demonstrated commitment to interactive communication with
clients.
Virtual Assistant
I am a skilled Virtual Assistant experienced in ClickFunnels and Notion project
management. I handle scheduling, phone calls, email management, and create
stunning designs using Canva.
Medical Record Retrieval/Data Analyst-Law Firm- Morgan & Morgan (2023 to
2024)
I am an experienced Record Retrieval/Data Analyst in the law firm industry, skilled
in managing medical records and bills. My role involves efficiently handling Intake
and Pending tasks, gathering data from facilities while ensuring accuracy and
privacy, and providing timely updates on suspended requests. I excel at filtering,
investigating, and documenting data clearly and comprehensively. With
experience across Five Lines of Business—Pending, Intake, Record Retrieval Special
Projects, Escalations Coach and Tesla Premise—I bring a strong attention to detail
and a commitment to delivering accurate, timely results.
Receptionist (2024)
Schedule clinic appointments for patients and manage calendars for healthcare
providers.
Student Teacher (2022)
University of Mindanao Basic Education
Created a lesson plan, deliver, and assess lessons, and support students in their
learning.
TOOLS AND PROFICIENCY
Lending Pad
LOS
Active Campaign
Click Funnels
Light Kajabi
Canva
Litify
Notion
Zoho
Trip.com
Chartswap
Avaya
NICE
Salesforce
National Record
Retrieval
Compex Legal
MS-Office
Workspace
Google Calendar
Go High Level
