Roko A

Curriculum vitae PERSONAL INFORMATION Roko Alavanja Dugoselska street 10, 10000 Zagreb (Croatia) (--Skype roko359 Sex Male | Date of birth 10/10/1988 | Nationality Croatian JOB APPLIED FOR Virtual Assistant WORK EXPERIENCE 01/10/2019–Present Virtual Assistant Digital Advantage, Zagreb (Croatia) Business owner - freelance virtual assistant - administrative assistance - travel consultant - content writer 07/03/2018–30/09/2019 Receptionist Double Tree by Hilton Zagreb hotel Ulica Grada Vukovara 269a, 10000 Zagreb (Croatia) https://doubletree3.hilton.com/en/hotels/croatia/doubletree-by-hilton-hotel-zagrebZAGCRDI/index.html Front desk agent responsible for check-in, check-out, customer service, email and phone handling, concierge, managing reservations Business or sector Accommodation and food service activities 01/03/2014–06/03/2018 Receptionist Sheraton Zagreb hotel Kneza Borne 2 street, 10000 Zagreb (Croatia) https://www.marriott.com/hotels/travel/zagsi-sheraton-zagreb-hotel/ Check-in, check-out, hotel administration, managing reservations, exchange office, customer service, concierge Business or sector Accommodation and food service activities 25/04/2013–08/09/2013 Receptionist Hadria d.o.o. Trg Loža 1, 53291 Novalja (Croatia) www.hadria.biz Check in, check out, administration, customer service Business or sector Administrative and support service activities 01/06/2012–15/09/2012 Receptionist Hadria d.o.o. Trg Loža 1, 53291 Novalja (Croatia) www.hadria.biz 30/12/19 © European Union,- | http://europass.cedefop.europa.eu Page 1 / 3 Curriculum vitae Roko Alavanja Check in, check out, administration, customer service Business or sector Administrative and support service activities EDUCATION AND TRAINING 19/09/2017–15/01/2018 EU Funds Project Manager Collage Eu projects Ulica grada Vukovara 284, 10000 Zagreb (Croatia) www.uep.hr Preparation and implementation of Eu funded projects. 01/10/2007–16/07/2012 Master of Economics College of Tourism and Hospitality Management - Opatija Primorska street, 42, 51410 Opatija (Croatia) https://www.fthm.uniri.hr/en/ National Economy, Project Management, Entrepreneurial Management , Risk Management, Business Combinations, English for Academic purposes, Finanatial Management, Accounting Management, Economy of EU Business Economy in Tourism and Hospitality 05/09/2004–28/05/2007 Tourism and hotel management school graduate School of hospitality and tourism management, Zadar (Croatia) PERSONAL SKILLS Mother tongue(s) Croatian Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C2 C2 C2 C2 C2 Italian B2 B2 B1 B1 B1 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Excellent communication skills, especially in foreign language (English) acquired while working in big hotel receptions. Successfully resolving current problems and finding alternative solutions in stressful situations, team spirit need for the successful business Organisational / managerial skills Successful organization skills acquired in big hotel receptions with multiple departments within the hotel. Coordinating with departments (housekeeping, reservations department, sales department) in order to prove the perfect service for the guests. Job-related skills Digital skills 30/12/19 After working several years at some of the busiest front desks in Croatia - Sheraton Zagreb and Hilton hotel, my customer service skills, multi-cultural interaction and both written and spoken English are excellent. This work thought me that working under pressure is challenging but keeping calm and showing empathy is crucial in providing the perfect service. SELF-ASSESSMENT © European Union,- | http://europass.cedefop.europa.eu Page 2 / 3 Curriculum vitae Roko Alavanja Information processing Communication Content creation Safety Problemsolving Independent user Independent user Independent user Independent user Independent user Digital skills - Self-assessment grid Microsoft office WordPress Outlook Driving licence 30/12/19 B © European Union,- | http://europass.cedefop.europa.eu Page 3 / 3