Rojhin Jon Lofamia

Rojhin Jon D. Lofamia 1405 Craig Street, Sampaloc, Manila •--• linkedin.com/in/rlofamia Top Skills ● ● ● Customer Service - Experienced Customer Service Representative with a demonstrated history of working in the finance, food & beverage, and health care industry. Digital Aptitude - Skilled in Microsoft Office, Basic Programming (HTML, CSS, JavaScript), Digital Marketing, Photo Editing, and Social Media Management. Communication – Strong writing and speaking skills. Thrives in diverse, interpersonal settings. Can quickly adapt to new environments and cultures. Fluent in English. Basic knowledge in Japanese. Has a passion for learning new languages. Work Experience Optum Global Solutions, Quezon City Member Services Representative    11/2020-04/2021 Assisted members/ pharmacists/ physicians with orders, benefit eligibility questions, and prescription inquiries Directed phone-based interaction to answer and resolve a variety of inquiries including but not limited to pharmacy benefits, claims, use of plan, and pharmacy assistance Maximized productivity in the workplace by using efficient methods and call-handling TTEC, Quezon City Customer Service Representative    03/2019-10/2019 Conferred with customers by telephone, email, or chat to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Kept records of customer interactions or transactions using SalesForce, recording details of inquiries, complaints, or comments, as well as actions taken Resolved accounting issues and secured sensitive information through the use of internal software Bicol University College of Medicine: Dean’s Office – Cluster I, Legazpi City Student Assistant   01/2018 Assisted medical students with general information Acknowledged supplies and inventory  Relayed correspondence between different campus departments  Contributed in creating training and learning modules for medical students Education Bachelor of Science in Business Administration – Business Economics, 2022, Pamantasan ng Lungsod ng Maynila Business School, Intramuros, Manila Accountancy, Business, & Management, 2018, Bicol University College of Education Integrated Laboratory School – Senior High School Department, Legazpi City, Albay