Rojan Micah Tarnate

I'm a passionate and results-driven professional with over four years of experience across customer service, market research, and content moderation. Throughout my career, I've worked in high-volume, fast-paced environments for industry-leading BPO companies such as Concentrix, Iqor Davao, and SSI/Dynata, consistently demonstrating reliability, professionalism, and adaptability.

My role as a Customer Service Representative, I've handled a wide range of responsibilities including responding to customer inquiries via phone, email, and chat. I've effectively troubleshoots issues, resolves complaints, and follows up to ensure customer satisfaction. My ability to communicate clearly and empathetically has helped me build trust with clients, promoting customer loyalty and long-term engagement. This experience also strengthened my critical thinking and real-time problem-solving skills.

As a Market Research Interviewer with SSI/Dynata, I was responsible for collecting and processing survey data, conducting follow-up interviews, and compiling reports. I've demonstrated strong attention to detail, confidentiality, and analytical thinking—key traits in handling sensitive customer insights. My contributions directly supported decision-making processes for client organizations.

I've also served as a Content Moderator / SME / TLT at Concentrix, where I ensured online safety by reviewing user-generated content, enforcing community guidelines, and protecting brand reputation. In this role, I screened a variety of content including text, images, and multimedia, applying strict quality standards. As an SME (Subject Matter Expert) and TLT (Team Lead Trainer), I've helped coach team members and supported internal process improvements.

My technical skills include proficiency in Microsoft Word and Excel, essential for documentation, data entry, and reporting. I've also experienced in using customer relationship management (CRM) tools and internal knowledge bases.

My core strengths include excellent communication, strong interpersonal skills, data-driven strategic thinking, and a proactive, self-motivated attitude. I'm a natural team player who also thrives in independent roles, always focused on delivering results. My background in music education further reflects his discipline, creativity, and ability to connect with people from various backgrounds.

Overall, I'm a well-rounded professional who brings experience, work ethic, and a passion for service. I'm ready to take on new challenges, continuously improve, and contribute meaningfully to any team he becomes part of.