Rohit Singh

18+ years of rich cross functional experience in the entire spectrum of managing BPO & IT sector operations both in voice (Inbound/Outbound) & Non-Voice with core competence in different verticals like Customer Service, Chat process, Collection processes & IT Services

 Recognized by peers/superiors for always exceeding organizational objectives; proficient in developing efficient teams that excel.

 Proven ability to provide a high level of Customer Service surpassing market standards and maintain healthy relationship with Client and Customers.

 Well versed in management of cross- functional teams; deep understanding of quality management in a services environment; leadership in designing of creative solutions aimed at maximizing customer satisfaction.

 Demonstrated ability to effectively plan, coordinate & meet deadlines. Self-driven, able to prioritize tasks and implement changes smoothly.

 A conceptualize with knack for fresh approaches while understanding critical communication drivers and trends in multiple issues.