Rohit Chopra

R O H I T C H O P R A E X P E R I E N C E D E S I G N C O N T E N T L E A D & EDUCATION PROFILE M.Sc. in Information Systems University of West London Location Gurgaon, India Bachelors of Commerce University of Delhi SKILLS Notepad++ Macros using Regex Web content governance AEM Authoring & DAM CAREER OBJECTIVE Front end troubleshooting User Experience (UX) Web Content Evaluation Work with a professional organization where my experience & educational qualification can be put to an optimal use leading to the zenith of my professional career. Adobe Photoshop Adobe Dreamweaver Team Management JIRA Admin HTML, CSS, Bootstrap, jQuery Adobe Media Encoder Basic Adobe Campaign Content Management HIGHLIGHTS OF EXPERIENCE CERTIFICATIONS • 8+ years with Agilent Technologies international as a Content Support Lead. • 5 years with Adobe Systems as a Sr. Technical Consultant, led a technical team • 7 certificates of coursework completion in Adobe Experience Manager (AEM) in 2025 • 3 years of Advance Diploma in Multimedia • Adobe Certified Expert (ACE) in Muse • ACE in Dreamweaver CC. • ACE in Acrobat XI. • Certified User Experience (UX) Designer of 10 specialists on Adobe CMS. • Create pages on AEM Sites and manage assets on DAM. • Hands-on experience in Web Development tools & technologies including HTML, CSS, JavaScript, Bootstrap, jQuery & Adobe applications (Photoshop, Dreamweaver) • Contributed to over 100 productivity improvements ideas and more than $100,000 cost savings implementations. • Expert in JIRA service desk management as an Admin. PROFESSIONAL EXPERIENCE Feb 2017 - Present Agilent Technologies International Pvt. Ltd. Skills applied in current job Experience Design & Content Lead  AEM authoring & Publishing • Heading up a team of web publishing technical specialists.  HTML, CSS, Javascript • Designated as a Content Support Lead for www.agilent.com, over 1 million pages.  Content Management System • Develop & maintain code for all responsive landing pages on www.agilent.com using HTML, CSS, Javascript.  Front End Troubleshooting • Work on various platforms - AEM, Oracle CMS, JIRA atlassian, Adobe Workfront, Adobe Media Encoder, Adobe Acrobat, internal enterprise level tools, Sharepoint, Photoshop, Notepad++, Visual Studio Code etc.  Create Notepad++ Macros automation using Regex  Manage JIRA Dashboards & projects/SLAs Administration  Productivity & Cost Savings  Content Authoring Board (CAB) Member  Quality Audit  Team Management  Automations  Stakeholder's connect worldwide  Web agency's code evaluation  UX/UI branding  Team trainings and mentoring • Ensure all pages, assets like videos, PDF documents, images meet Agilent branding guidelines. • Use Adobe Media Encoder to encode videos for www.agilent.com. • Closely work with platform Product Owners, UX/UI team, IT and Product Managers. • Part of digital transformation project to migrate over 1 million pages and assets to Adobe platform. • Regular connect with digital transformation managers, program managers, platform leads, etc. • Perform UATs , support teams on content user stories, acceptance criteria, sprints, stabilization phases. • Regular connect with stakeholders/partners worldwide, impart Content related & CMS KTs / trainings • Content evaluation, administration and governance being a Content Authoring Board member. • Governance on SEO best practices, perform cleanup activities, etc. • Possess expertise in frontend troubleshooting tasks to determine page issues. • Perform all JIRA service management admin tasks like automation, form development, project management. • Coordinate with vendors (external web agencies) to resolve issues they face in complex web projects during migration of webpages & their development. • Create best practices documentation, playbooks or storytelling docs. • Certified in Author and Manage Pages & Develop websites and components by Adobe Systems. Jan 2012 - Feb 2017 Adobe Systems Sr. Technical Support Consultant - Tier 2 • Provided Tier2 technical Support and managed a team of Tier1 technical consultants. • Worked on Front end web tools (Menus, pages, etc.), FTP, DNS, Email Accounts, Domains, Templates. • Interact with Adobe Partners to resolve issues on their websites. • Troubleshoot Front end code (HTML, CSS & Javascript) & CRM related issues for Clients/Partners websites, Handling Escalations and follow up with clients. • Worked on Zendesk ticket creation platform to deal with Escalations and Reports. • Monitor & deliver NO Queue target for chats in order to ensure excellent customer service. Jun 2011 - Jan 2012 Convergys Sr. Technical Support Officer • Troubleshooting Windows Operating System (Windows XP, Vista and 7) over the phone. • Handling Escalations and follow ups with the customers for feedbacks and C-SAT’s. • Assisting the customers with activating, installing and repairing Windows on call. • Supporting the customers troubleshooting slow computer performance and virus related issues. • Following the Microsoft procedures and execute any action cautiously as and when required. Sep 2007 - May 2011 Relocated to London for 5 years and earned a degree in M.Sc Information Systems. Added work experience of 2 years as a Web Content Specialist.