Business Analyst
Rohit Betwal
A-15, Seema Colony, Geratpur, Ahmedabad, India | - |-| linkedin.com/in/betwalrohit | Nationality - Indian
Ambitious and experienced Business Analyst skilled at enhancing and optimizing business
processes to ensure growth and success. Experienced with analyzing internal workflow process
to identify areas of enhancement, developing and implementing business.
PROFESSIONAL EXPERIENCE
Business Analyst
GlobalTech Solutions Inc, Ahmedabad, India.
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Confer with clients to identify and document requirements, conduct business, and technical
studies.
Design, develop and implement information systems business solutions.
Provide advice on information systems strategy, policy, management, and service delivery.
Develop and implement policies and procedures throughout the software development life
cycle.
Conduct reviews to assess quality assurance practices, software products, and information
systems.
Business Analyst
e-Procurement Technologies LTD, Ahmedabad, India.
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Feb 2020 – Present
Apr 2018 – Feb 2020
Gathering intelligence from clients, corporate executives and middle managers about needs
and future growth.
Partnering with application directors and creators to ensure each project meets a specific
need.
Assuming responsibility for project tasks and ensuring they are completed in a timely
fashion.
Evaluating, testing, and recommending new opportunities for enhancing our software,
hardware, and IT processes.
Compiling and distributing reports on application development and deployment.
Associate Customer Support
Tech Mahindra Business Services LTD, Ahmedabad, India.
Oct 2016 – Mar 2018
Rohit Betwal
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Worked as SME (Subject Matter Expert), give inputs to improve the system for better
customer service experience
Contribute ideas to resolve customer problems to improve productivity
Manage and delegate phone and online tickets for clients
Understand client queries and solve them by phone calls or email communications
Retrieving client data, presenting relevant product information
SKILLS
Professional Skills:
Analytics, Agile Project Management, Requirement Gathering, Documentation, Unified
Modelling Language, Process Improvement, Quality Assurance.
Technical Skills:
Microsoft Office Suite, Microsoft Visio, SQL, Axure RP.
Personal Skills:
Analytical Thinking and Problem-Solving Skills, Teamwork and Project Management, Accurate
and Detail-oriented, Effective Communication Skills.
VOLUNTEER EXPERIENCE
Volunteer
SAEINDIA, Ahmedabad, India.
Volunteered in the Virtual BAJA SAEINDIA 2014 event, organized by SAEINDIA on 1st and 2nd
August 2014 at Gujarat Technological University, Ahmedabad, India.
EDUCATION
Bachelor of Computer Engineering
Gujarat Technological University, Gujarat, India – 7.24 CGPA
Aug 2015
Diploma in Computer Engineering
Gujarat Technological University, Gujarat, India – 6.94 CGPA
July 2012
REFERENCES
Available Upon Request
