Rohini Rozanne Doronila

PROFILE As a dynamic and goal-oriented professional, I am driven by a relentless pursuit of excellence. My utmost priority is to attain tangible achievements by elevating customer satisfaction, maximizing revenue, and optimizing resource allocation. With an assertive and forward-thinking approach, I have amassed considerable experience as a seasoned General Virtual Assistant, enabling me to apply strategic insights to spearhead and execute initiatives that closely align with the company's overarching vision and mission. I prioritize the cultivation of a harmonious work-life balance, a testament to my unwavering discipline and adeptness at fostering collaborative relationships. Drawing upon my extensive skill set and expertise, I am confident in my ability to drive substantial change and deliver measurable outcomes for any organization. Experienced Real Estate Virtual Assistant with a proven track record of optimizing operations and driving growth within the real estate industry. Equipped with a comprehensive understanding of the market, I am dedicated to delivering exceptional administrative support and strategic solutions to real estate professionals. My expertise lies in effectively managing client databases, coordinating property listings, and facilitating seamless transactions. With a meticulous eye for detail, I ensure accurate documentation, timely communication, and efficient organization of essential paperwork. Dedicated and personable Customer Support Specialist with a proven ability to deliver exceptional service and cultivate positive customer experiences. Passionate about providing resolutions and building strong relationships, I thrive in fast-paced and challenging environments. As a proactive problem solver, I have a knack for identifying trends and patterns in customer inquiries, allowing me to anticipate potential concerns and provide proactive solutions. Utilizing my strong communication skills, both written and verbal, I can articulate complex concepts in a clear and concise manner, fostering understanding and trust. In addition to my exceptional customer service abilities, I am highly skilled in utilizing customer relationship management (CRM) software and other support tools to efficiently manage customer interactions and maintain detailed records. This enables me to deliver personalized experiences and ensure consistent follow-up. Results-driven E-commerce Specialist with a proven track record of driving online sales and optimizing digital strategies. Equipped with a deep understanding of e-commerce platforms and digital marketing, I am committed to maximizing revenue and enhancing brand presence in the everevolving online marketplace. With a strategic mindset and data-driven approach, I excel in developing and executing effective e-commerce strategies that align with business objectives. From managing product listings and inventory to optimizing conversion rates and implementing targeted marketing campaigns, I leverage my expertise to deliver tangible results. Mobile (- WhatsApp (- Skype live:.cid-c6454 Email - Facebook https://www.facebook.com/rhnrznn LinkedIn https://www.linkedin.com/in/rohinirozanne Onlinejobs.ph https://www.onlinejobs.ph/jobseekers/info/- Upwork Available upon request "DISCOVER THE EXTRAORDINARY POTENTIAL OF SUPPORT,WITH EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." "ELEVATE YOUR BUSINESS TOVIRTUAL NEW HEIGHTS A PROFESSIONAL VIRTUAL ASSISTANT!" Rohini Rozanne |-| (- | Bacolod City, Philippines Constancio D. BasaloDoronila Jr. |-| (- | Davao City, Davao Del sur, Philippines 1 CURRICULUM VITAE WORK EXPERIENCE | Part -time JAN 2023 - PRESENT ADMINISTRATIVE ASSISTANT ITO ORIO GROUP The Ito Orio Group is a team of real estate agents affiliated with Compass. They are a fullservice real estate team based in the South Bay. Compass is a licensed real estate broker licensed by the state of California and abides by equal housing opportunity laws. KEY RESPONSIBILITIES: Contract Management: Assist in managing contracts, including organizing, tracking, and maintaining documentation. Schedule Management: Organize and schedule appointments for executives, team members, and clients, ensuring efficient use of time. Meeting Coordination: Plan and coordinate meetings, including sending out invitations, preparing meeting materials, and taking detailed minutes. Correspondence: Compose and distribute professional emails, correspondence, memos, letters, faxes, and forms. Report Preparation: Assist in the preparation of regularly scheduled reports, ensuring accuracy and timely submission. Filing System: Develop and maintain an organized filing system, both physical and electronic, ensuring easy retrieval of documents. Contact Management: Maintain contact lists, updating and organizing client and vendor information. Travel Arrangements: Book travel arrangements for executives and team members, including flights, accommodations, and transportation. Expense Management: Submit and reconcile expense reports, ensuring adherence to company policies and procedures. Visitor Support: Provide general support to visitors, including greeting, directing, and ensuring their comfort. Client Liaison: Act as the point of contact for internal and external clients, addressing their inquiries and providing assistance as needed. CRM Management: Assist in managing the Customer Relationship Management (CRM) system, updating client information, and generating reports. Office Coordination: Collaborate with the office management team to ensure smooth operations, including maintaining office supplies and equipment. Data Entry: Perform accurate data entry and maintain records, ensuring data integrity and confidentiality. Research: Conduct research and gather information for various projects, providing insightful reports and recommendations. Presentation Support: Assist in the preparation of presentations and materials for meetings and events. Event Coordination: Assist in the coordination of company events, including venue selection, invitations, and logistics. Confidentiality: Maintain the confidentiality of sensitive information and documents, exercising discretion and professionalism. Task Follow-Up: Follow up on pending tasks and deadlines, ensuring timely completion and providing status updates. Communication Support: Assist in internal and external communication channels, including preparing and distributing newsletters and announcements. "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 2 2 CURRICULUM VITAE WORK EXPERIENCE | Full -time OCT 2022 - APR 2023 SALES CAMPAIGN MANAGER LJ HOOKER - GUNGAHLIN LJ Hooker is one of Australia's largest real estate groups, with 600 franchise offices and 6,000 people engaged in residential and commercial property sales and property management. KEY RESPONSIBILITIES: Implemented and administered the sales process designed for the sale of properties, ensuring a smooth and efficient process for buyers and sellers. Successfully created and executed engaging sales campaigns on the company's social media platforms, resulting in a growth of 1000 followers on each platform within three months. Assisted the Sales Manager in designing a comprehensive sales strategy for the team, aligning with sales targets and market trends. Handled the organization, production, and distribution of a quarterly newsletter to over 1500 recipients, providing valuable insights and updates to clients. Developed and managed social media accounts, creating compelling content and utilizing effective strategies to increase brand visibility and engagement. Conducted market research to identify trends, customer preferences, and competitor activities, providing insights to inform campaign strategies. Monitored and analyzed campaign performance using data and analytics, making datadriven recommendations for campaign optimization. Collaborated with the Sales Manager to develop and manage the campaign budget, ensuring effective resource allocation and cost efficiency. Worked closely with the marketing team, sales team, and external vendors to ensure seamless campaign execution and alignment with company objectives. Developed and implemented lead generation strategies to attract potential buyers and expand the customer base. Utilized the Customer Relationship Management (CRM) system to track leads, manage customer interactions, and measure campaign success. Created persuasive and compelling copy for various marketing materials, including advertisements, social media posts, and email campaigns. Coordinated professional photography and videography services to enhance the visual appeal of property listings and marketing materials. Conducted competitor analysis to identify market trends, benchmark against industry standards, and identify unique selling propositions. Collaborated with graphic designers and copywriters to create visually appealing and impactful marketing collateral. Managed and optimized online advertising campaigns on platforms such as Google AdWords, Facebook Ads, and Instagram Ads. Conducted regular market research to identify target demographics, buyer preferences, and emerging market trends. Worked closely with the sales team to ensure effective communication and alignment between marketing campaigns and sales strategies. Conducted A/B testing and analyzed campaign data to identify the most effective marketing channels and messaging strategies. Developed and implemented referral programs and partnerships to generate leads and expand the customer base. Coordinated and attended open houses and property showcases to provide support and gather feedback for marketing campaigns. Collaborated with the sales team to create compelling sales presentations and materials for client meetings and property viewings. Developed and maintained relationships with key stakeholders, including property developers, industry influencers, and partner organizations. "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 2 3 CURRICULUM VITAE WORK EXPERIENCE | Full -time NOV 2021 - AUG 2022 ASSISTANT TRANSACTION COORDINATOR SKYSLOPE SkySlope is an industry leader in real estate transaction management, combining best-inclass technology with award-winning customer service. KEY RESPONSIBILITIES: Assisted the transaction coordination team in managing real estate transactions, ensuring compliance with industry regulations and internal procedures. Reviewed and organized transaction documents, verifying accuracy and completeness, and maintaining a comprehensive digital filing system. Communicated with clients, agents, lenders, and escrow officers to facilitate the transaction process and provide updates on transaction status. Prepared and distributed transaction-related documents, including contracts, addendums, disclosures, and closing statements. Assisted in coordinating inspections, appraisals, and repairs, ensuring timely completion and documentation. Managed deadlines and timelines for various transaction milestones, coordinating with all parties involved to meet contractual obligations. Monitored transaction progress and proactively addressed any issues or discrepancies that arose during the process. Assisted in preparing transaction files for audit purposes, ensuring compliance with legal and regulatory requirements. Conducted research and resolved transaction-related inquiries or discrepancies, providing prompt and accurate responses to stakeholders. Assisted in coordinating and scheduling meetings, appointments, and property showings for agents and clients. Prepared and updated transaction checklists, ensuring all necessary tasks and documentation were completed in a timely manner. Assisted in coordinating document signings, ensuring all parties were present and all required documents were properly executed. Collaborated with the accounting department to reconcile transaction-related financial records and resolve any discrepancies. Generated transaction reports and summaries for management, providing insights on transaction volume, timelines, and outcomes. Assisted in training and onboarding new transaction coordinators, providing guidance on processes, systems, and best practices. Acted as a liaison between agents, clients, and internal departments, facilitating effective communication and information sharing. Supported the implementation and optimization of transaction management software, providing feedback and recommendations for improvements. Assisted in preparing marketing materials and presentations for client meetings and business development initiatives. Conducted quality assurance checks on transaction documents and data, ensuring accuracy and adherence to company standards. Assisted in preparing and distributing marketing materials for listings and open houses, coordinating with agents and vendors. Assisted in maintaining and updating the Skyslope database, ensuring accurate and upto-date client and transaction information. Assisted in coordinating and executing transaction-related events and seminars, both inperson and virtual. Assisted in managing incoming calls, emails, and inquiries related to transactions, providing professional and timely responses. Acted as a point of contact for agents and clients, addressing inquiries and providing support throughout the transaction process. "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 2 4 CURRICULUM VITAE WORK EXPERIENCE | Full -time MAR 2021 - OCT 2021 VIRTUAL ASSISTANT JELLIS CRAIG STONNINGTON Jellis Craig Stonnington is an integral part of one of Melbourne's leading real estate companies, providing premium property services. KEY RESPONSIBILITIES: Prospected and researched property details, including location, features, and amenities, utilizing PriceFinder and other relevant tools. Provided comprehensive administrative support, performing various tasks such as scheduling, writing correspondence, emailing, and handling client inquiries and requests. Managed and organized agreements or contracts, ensuring accuracy, proper execution, and timely submission. Organized and maintained online company files, invoices, and other digital documentation, ensuring easy accessibility and efficient record-keeping. Coordinated and scheduled property inspections, viewings, and virtual tours, ensuring optimal time management and seamless coordination with agents and clients. Assisted in preparing and proofreading marketing materials, including property listings, brochures, and online advertisements, to ensure accuracy and consistency. Supported the coordination of property open houses and events, managing logistics, RSVPs, and follow-ups with attendees. Assisted in managing online listings across various platforms, ensuring accurate property descriptions, updated images, and timely updates. Conducted market research and analyzed industry trends, providing insights and recommendations to support marketing and sales strategies. Assisted in the preparation and distribution of reports, presentations, and financial statements for management and stakeholders. Handled email and phone communication with clients, responding to inquiries, providing information, and maintaining a professional and customer-focused approach. Coordinated and scheduled meetings, appointments, and conference calls, managing calendars and ensuring timely reminders and confirmations. Assisted in preparing meeting agendas, taking detailed meeting minutes, and distributing relevant documentation to participants. Conducted research and compiled data on potential clients, competitors, and market trends, contributing to business development initiatives. Assisted in managing social media accounts, creating and scheduling engaging content, and responding to comments and inquiries. Assisted in maintaining and updating the customer relationship management (CRM) system, ensuring accurate and up-to-date client information. Assisted in preparing and coordinating client presentations and proposals, collaborating with agents and sales teams to ensure professional and polished delivery. Provided general administrative support, including filing, scanning, data entry, and managing office supplies and equipment. Assisted in organizing and coordinating team events, training, and professional development activities. Supported the coordination of property inspections, ensuring appropriate documentation, and adherence to health and safety guidelines. Assisted in managing and responding to online reviews and feedback, maintaining a positive online presence and reputation. Assisted in coordinating and executing marketing campaigns, including email marketing, social media promotions, and targeted advertising. Conducted competitor analysis, monitoring industry trends, pricing strategies, and marketing initiatives to identify areas for improvement and innovation. Assisted in coordinating and executing virtual meetings and webinars, ensuring seamless technology integration and participant engagement. "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 2 5 CURRICULUM VITAE WORK EXPERIENCE | Full -time FEB 2019 - NOV 2020 TELEPHONE BANKER CONSUMER SPECIALIST JP MORGAN CHASE & CO. A leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transactions processing, and asset management. KEY RESPONSIBILITIES: Proactively managed and resolved customer concerns, demonstrating empathy, professionalism, and a focus on customer satisfaction. Reviewed and processed debit and credit card transactions, ensuring accuracy, compliance with regulations, and maintaining customer confidentiality. Processed money transfers or wire transfers, facilitating seamless transactions and ensuring timely and accurate processing of payments. Assisted customers in filing disputes for unauthorized transactions on their accounts, guiding them through the necessary steps and documentation requirements. Provided clear and accurate information to customers regarding account balances, transaction histories, and account-related inquiries. Assisted customers in setting up or updating account details, including address changes, contact information, and beneficiaries. Assessed customers' financial needs and recommended appropriate banking products and services, promoting customer loyalty and satisfaction. Educated customers on the features and benefits of various banking products, such as savings accounts, credit cards, and personal loans. Provided guidance and assistance to customers in navigating online banking platforms, ensuring a smooth and user-friendly digital banking experience. Resolved technical issues related to online banking platforms, working collaboratively with technical support teams to ensure prompt resolution. Assisted customers with account closures, ensuring compliance with regulations and providing appropriate guidance and support throughout the process. Conducted outbound calls to customers for various purposes, including account verification, follow-ups on service inquiries, and account updates. Maintained accurate and detailed records of customer interactions and transactions, ensuring compliance with data protection and privacy regulations. Stayed updated on banking regulations, policies, and procedures, ensuring compliance and providing accurate information to customers. Collaborated with cross-functional teams, including fraud prevention and risk management, to address and resolve customer concerns or suspicious activities. Assisted in identifying and reporting potential fraudulent activities or suspicious transactions, contributing to maintaining a secure banking environment. Recommended process improvements and contributed to enhancing customer service standards, based on customer feedback and industry best practices. Participated in ongoing training and development programs to enhance product knowledge, customer service skills, and operational proficiency. Assisted in handling escalated customer inquiries or complaints, ensuring prompt resolution and customer satisfaction. Provided support and guidance to less experienced team members, fostering a collaborative and knowledge-sharing environment. Contributed to the achievement of team goals and targets, meeting individual performance metrics and service level agreements. Assisted in the preparation and delivery of customer-centric communications, including account statements, notifications, and promotional materials. Demonstrated a strong understanding of the bank's products and services, effectively cross-selling and promoting additional banking solutions to customers. "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 2 6 CURRICULUM VITAE WORK EXPERIENCE | Full -time JUN 2016 - JAN 2019 CUSTOMER SERVICE ASSOCIATE FOR DELTA AIRLINES WIPRO BPO Wipro BPO is a global information technology, consulting, and outsourcing company with services spanning financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom, and media KEY RESPONSIBILITIES: Proactively managed and resolved customer concerns, ensuring high levels of customer satisfaction and maintaining a professional and customer-centric approach. Managed customers' travel itineraries, reviewed their profiles, and provided detailed information about the rewards and benefits of flying with Delta Airlines. Achieved recognition as one of the top 5 performing specialists in July 2017, showcasing exceptional skills, knowledge, and customer service abilities. Demonstrated outstanding performance and dedication, earning recognition as one of the top 4 performing specialists in February 2018. Maintained a perfect score for both external and internal audits on quality compliance, ensuring adherence to established standards and procedures, for the month of March 2018. Exhibit exemplary knowledge of airline policies, procedures, and services to assist customers in making informed decisions. Handle customer inquiries and requests promptly and professionally, delivering accurate and personalized responses. Maintain a calm and composed demeanor while handling difficult or irate customers, ensuring their concerns are addressed effectively. Collaborate with other team members to resolve complex issues and ensure seamless customer service delivery. Provide support and assistance to customers during flight disruptions, offering alternative travel arrangements and accommodations. Process customer bookings, reservations, and ticket changes accurately and efficiently. Assist customers with baggage-related matters, including lost or damaged luggage claims. Effectively utilize airline reservation systems and customer relationship management (CRM) software to manage customer interactions and maintain accurate records. Continuously update knowledge of airline industry trends, policies, and procedures to provide up-to-date information to customers. Actively listen to customer feedback and suggestions, escalating relevant issues to improve overall customer experience. Promote and upsell additional services, such as priority boarding, seat upgrades, and travel insurance, to enhance the customer experience. Collaborate with cross-functional teams to improve processes, identify service gaps, and contribute to the enhancement of customer service standards. Demonstrate flexibility and adaptability in handling diverse customer needs and situations. Adhere to company and industry regulations, including data protection and privacy policies, while handling customer information. Meet or exceed established performance metrics, including response time, customer satisfaction, and resolution rates. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Contribute to positive team culture, actively engaging in team-building activities and supporting fellow associates. Provide feedback and suggestions for process improvements and service enhancements to team leaders and management. Foster positive relationships with customers, promoting loyalty and repeat business. "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 2 7 CURRICULUM VITAE WORK EXPERIENCE | Full -time JUN 2018 - DEC 2018 PROVISIONAL PROCESS TRAINER FOR DELTA AIRLINES WIPRO BPO Wipro BPO is a global information technology, consulting, and outsourcing company with services spanning financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom, and media KEY RESPONSIBILITIES: Supervised a team of 25 associates, providing guidance, support, and coaching to ensure optimal performance. Conducted regular individual assessments to identify areas for improvement and create customized training plans. Facilitated training sessions to enhance associates' knowledge, skills, and overall performance. Developed training materials, including presentations, manuals, and job aids, to support effective learning. Implemented training programs and initiatives aligned with Delta Airlines' policies, procedures, and service standards. Monitored and evaluated training effectiveness through assessments, quizzes, and performance evaluations. Provided constructive feedback to associates, highlighting strengths and areas for improvement. Collaborated with team leaders and managers to identify training needs and address performance gaps. Assisted in the onboarding process for new hires, ensuring a smooth transition into their roles. Conducted refresher training sessions to reinforce knowledge and skills among existing team members. Trained associates on new processes, systems, and technologies to support operational efficiency. Stayed updated with industry trends and best practices to incorporate relevant training content. Utilized a variety of training methods, including classroom training, e-learning modules, and on-the-job coaching. Fostered a positive and inclusive learning environment, promoting engagement and knowledge sharing. Maintained accurate training records, including attendance, performance assessments, and training completion status. Collaborated with subject matter experts to ensure training content is accurate, relevant, and up-to-date. Conducted post-training assessments to measure the impact and effectiveness of training programs. Participated in train-the-trainer sessions to enhance training delivery skills and techniques. Identified and recommended process improvements to enhance training efficiency and effectiveness. Assisted in the development of training budgets, tracking expenses, and ensuring costeffective training solutions. Acted as a point of contact for training-related queries and concerns from associates. Supported change management initiatives by delivering training on process changes and updates. Assisted in the development and implementation of performance improvement plans for underperforming associates. Collaborated with quality assurance teams to align training content with quality standards and compliance requirements. "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 2 8 CURRICULUM VITAE TOOLS USED Product Research Tools: AMZ Scout AMZ Tracker ASINspector CamelCamelCamel Helium 10 Jungle Scout Keepa Sellics Unicorn Smasher Viral Launch Communication Tools: Asana Discord FB Messenger Google Meet Hangouts Microsoft Teams Monday.com Skype Slack Telegram Trello Viber WhatsApp Zoom Other Tools: Skyslope Buildium Pricefinder Realhub Corelogic ActivePipe Box + Dice Zipforms Propertyme Canva Copy.ai ChatGPT Capcut Propertydata Zango Spoke Ads Diakrit Time Management Tools: Google Calendar Calendly Toggl RescueTime Time Doctor Clockify Focus@Will Jibble Knowledge in the following Social Media Platforms: Facebook: Youtube Instagram Tiktok Pinterest LinkedIn Productivity & Email Management Tools: Google Workspace Microsoft Office Boomerang SaneBox Mailchimp Sendinblue Constant Contact Hubspot File Sharing and Collaboration Tools: Google Drive Dropbox OneDrive Box Evernote Notion SMM and CRM Tools: Hootsuite Buffer Sprout Social Salesforce Hubspot CRM Zoho CRM Freshsales Pipedrive REX CRM Compass CRM Payment and Invoicing Tools: PayPal QuickBooks Freshbooks Xero "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 9 CURRICULUM VITAE EDUCATIONAL BACKGROUND UNIVERSITY OF CEBU - BANILAD The University of Cebu - Banilad is a prestigious educational institution located in Cebu City, Philippines. With a strong commitment to academic excellence and holistic development, the university provides a dynamic and nurturing learning environment for its students. University of Cebu - Banilad, believes in empowering individuals through education, enabling them to become competent professionals and responsible citizens. The faculty members are highly qualified and dedicated, fostering a culture of intellectual curiosity, critical thinking, and lifelong learning. The programs span a wide range of disciplines, including business administration, engineering, information technology, education, hospitality management, maritime studies, and more. It offers undergraduate and graduate programs that are designed to meet the evolving demands of various industries and sectors. As a student-centered institution, it prioritizes the holistic development of its students. Alongside their academic pursuits, UC provides opportunities for personal growth, leadership development, and community engagement. We believe in instilling values such as integrity, social responsibility, and cultural appreciation. BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION Jun 2012 - Mar 2016 A Bachelor's Degree in Business Administration is a highly sought-after academic program that equips students with a comprehensive understanding of the principles and practices of business management. This degree offers a solid foundation in various aspects of business, preparing graduates for a wide range of career opportunities in both the public and private sectors. The curriculum of a Bachelor's Degree in Business Administration typically covers essential subjects such as accounting, finance, marketing, human resources, operations management, business law, economics, and strategic management. Students acquire a broad knowledge base and develop critical skills that are vital for success in today's dynamic and competitive business environment. Throughout the program, students engage in theoretical coursework, practical case studies, group projects, and internships to apply their knowledge and gain real-world experience. The degree program also fosters the development of essential skills like critical thinking, problemsolving, effective communication, teamwork, and leadership. "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 10 CURRICULUM VITAE SOFT SKILLS Time Management Teamwork Strong Team Player Stress Management Results-Oriented Responsible and Accountable Reliability & Resourcefulness Problem Solving Skills Proactive Listening Positive Attitde Patience Organizational Skills Openness to criticism Multi-tasking Capabilities Integrity Honest Goal-Oriented Focused Fair and Respectful Empathy Disciplined Dedication Decision making Critical thinking Conflict management Communication Skills Communication Attention to Detail Adaptability Ability to Work Under Pressure HARD SKILLS Administrative Skills Basic Automation Tools Basic writing Basic Bookkeeping Calendar Management Communication Tools Content Creation Customer Service Management Data Entry/Data Migration Database Management Documentation and control E-Commerce Management Email Management English Language File Management Project Management Google Productivity Suite MS Office Proficiency Policy and procedure expert Presentations/Slideshow Proactive Listening Product Researching Research skills Social Media Marketing Spreadsheets Virtual Assistant Workflow planning Transaction Coordination Contract Management "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 11 CURRICULUM VITAE TRAININGS AND SEMINARS ATTENDED Buildium......................................................................................................................................................................... Compass CRM........................................................................................................................................................... Transaction Coordination Training............................................................................................................ Customer Support Basics.................................................................................................................................. Data Privacy Skills................................................................................................................................................... Data Entry Skills Training.................................................................................................................................... Email and Calendar Management Training........................................................................................ Basic Canva Graphic Design Training .................................................................................................... Email Marketing Training.................................................................................................................................... Facebook Business Management............................................................................................................... General Virtual Assistant Training............................................................................................................... Lead Generation...................................................................................................................................................... Amazon Product Research............................................................................................................................... Real Estate Virtual Assistant Training ....................................................................................................... Seminar on Organizing and Planning....................................................................................................... Social Media Management Training......................................................................................................... Shopify 101..................................................................................................................................................................... Google Workspaces.............................................................................................................................................. MS Office Application........................................................................................................................................... - CHARACTER REFERENCES Name: Maria Josephine Espina Company: Wipro BPO Position: Trainer Contact No: (- Name: Caterina Polydorou Company: Jellis Craig Stonnington Position: Business Development Mgr. Contact: - Name: Alyssa Saechao-Pena Company: Skyslope Position: Transaction Coordinator Contact: - By affixing my e- signature, I verify that the information in this document is valid and correct. Thank you very much! Rohini Rozanne Doronila ROHINI ROZANNE DORONILA APPLICANT "DISCOVER THE EXTRAORDINARY POTENTIAL OF VIRTUAL SUPPORT, EMPOWERING YOUR BUSINESS TO REACH NEW HORIZONS OF SUCCESS." Rohini Rozanne Doronila |-| (- | Bacolod City, Philippines 12