Rohini Narayan
Sr. process Enabler
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Address: Dhanori Pune, Maharashtra, India
Mob: -
Summary: Focused client support specialist promoting expertise working for
organisations in the It/ITES Industry. Courteous and cordial with a desire to take on
challenges at scale.
Motivated and results-driven PGDPM degree holder, seeking a challenging position within a large
organisation as a Sr. Process Enabler.
KEY COMPETENCIES
Process improvement
Critical thinking skills
Report writing and presenting
Excellent communication skills
Cross Functional Collaboration
Strong interpersonal skills
PROFESSIONAL EXPERIENCE
TCS from April 2018 – Aug 2023
Sr. process Enabler: Spearheaded the NBN project, successfully managed various technologies including
FTTC, FTTN, FTTB, HFC etc… Enhanced Access Management processes too.
Cognizant Technology Solutions Limited, Mar 2017 - Mar 2018
Sr. Customer Care officer
Contributed to IH team. Oversaw logistics for internal high-profile candidates. Developed and
standardized procedures for handling administrative tasks ensuring customer satisfaction. Routing tickets
to the relevant teams and follow ups. Provided customer service support to clients to ensure the queries
are answered promptly and professionally.
Accenture Services Private Ltd as Sr. Customer Support Officer Dec 2014 – Feb 2016
Served as HR Executive, Scheduled candidate interviews, created requisitions, Compiled HOD’s &
extended offer letters.
Mphasis Ltd as Sr. Customer Care Officer, Nov 2010- July 2014
Oversaw motor insurance and employers Liability, Managed Third Party claims.
Fujitsu Consulting India Ltd as Customer Support Executive Jan 2008 -May 2009
Worked a BD Executive, performed data cleansing, Updating, Maintenance, Resolved inbound queries
effectively. Logged issues on Laptops, Desktops and servers& follow ups accordingly.
Infosys as Process Executive Aug 2006 -Jan 2009
Managed and handled technical Support tasks for Verizon (ISP)
EDUCATION & CERTIFICATIONS
EXTRACURRICULAR ACTIVITIES
Bachelor of Arts April 2000
Majors: Sociology and English
Have been a blood doner.
PGDPM from SIMS (Symbiosis Institute of
Management studies) April 2002 with Human
Resource and Marketing.
Certification: MS Office-
MS Office Tally 5.4, Tally ERP 9.0, Microsoft
Word, Excel and PowerPoint
Languages: Marathi, Hindi and English
Hobbies & Interests: Acting, Singing,
Debating etc..
References: Available upon requests.
