Rohan Rakshit

I have been working as a Service Deliver Expert and have more than 6 years of IT-Service Industry experience.

I have worked with Senior Service Deliver Manager and Senior Incident Manager to create business aligned support.Acting as escalation point for critical customer escalations.

Handling nearly 50+ calls daily, with duties including signing up new customers, retrieving customer data and presenting relevant product information. Received an average of 85% CSAT (customer satisfaction).

Suggested new tactic to persuade cancelling customers to stay with the company resulting in 5% decrease in cancellations.

Have trained so many employees till date with tools (MS office suite, ticketing tools, Teams, Skype)

Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.