Rohan Gopal

Senior Business / System Analyst ROHAN GOPAL Fourways, Gauteng, South Africa Mobile: +27 [0]- Email:- PROFESSIONAL PROFILE A highly accomplished Senior Business/Systems Analyst with over 20 years of experience driving business and technical solutions for leading public and private sector organizations, both locally and internationally. Rohan offers extensive expertise in Financial Services, Medical, Media, Government, Software Development, and ICT sectors, including leadership of offshore development teams. With more than a decade at two of South Africa's Big Four banks and four years with a leader in medical IT services, Rohan has consistently delivered strategic and innovative solutions in digital transformation, user experience optimization, information exchange, and systems integration. His robust background encompasses a wide range of software and hardware technologies, ensuring effective alignment between business objectives and technical execution. As a senior leader, Rohan has successfully guided culturally diverse, technically skilled, and geographically distributed teams, fostering collaboration and driving impactful results. His impressive portfolio reflects a proven ability to analyze complex systems, define business requirements, and implement scalable, user-focused solutions. AREAS OF EXPERTISE • Requirements Gathering and Elicitation • System Analysis and Design (SDLC) • Agile Methodologies (Scrum, Kanban, SAFe) • Process Mapping and Modelling • Stakeholder Management • Testing and Quality Assurance • Critical Thinking and Problem Solving • Strong Communication and Interpersonal skills • Business Intelligence and Data Analysis • Technical Documentation skills • Prototyping and Wireframing • Change and Risk Management QUALIFICATIONS / CERTIFICATES Digital Transformation: A Practical Strategy Programme; GIBBS, University of Pretoria, 2023 Bachelor of Technology Degree (BTech IT); University of South Africa (UNISA), 2017 Certified Associate in Project Management (CAPM); PM Ideas, 2010 Certificate in Management Studies; Management College of Southern Africa (MANCOSA), 2003 National Diploma in Information Technology; Technikon Natal, 1998 Senior Certificate / Matric; Shallcross Secondary School, 1995 Curriculum Vitae of Rohan Gopal Page 1/4 Senior Business / System Analyst PROFESSIONAL EXPERIENCE CURRENT TENURE 1. Absa Group Limited [May 2017 to date] Lead Solution Analyst – Digital Channels …………………..……………………………………….… [Oct 2020 to date] Core Overview: ­ Assumed the role of Lead Solution Analyst on Absa Internet Banking and the Digital Sales Platform. Accountable & Responsible for: ­ ­ ­ ­ Responsible for the service integrations between Internet Banking and the new service integration layer. Senior SA on the Absa internet banking platform called Connected Banking and Absa’s Digital Sales Platform. Coordinated cross-functional teams, including Business Analysts, Designers, Web/Mobile Developers, and Testers, to ensure seamless development from requirements gathering to implementation. Review and sign-off user stories and acceptance criteria for various features. Product Owner – Relationship Banking ……………………………………………..…………… [Feb 2020 to Sept 2020] Core Overview: ­ Contracted as Product Owner for Relationship Banking on the Absa Mobile App, overseeing portfolios for Private and Wealth Clients, as well as Business Banking. Accountable & Responsible for: ­ Accountable for formulating and executing the Mobile/Digital strategy for these portfolios in collaboration with the Executive Team. ­ Led a cross-functional agile delivery team through all development stages, ensuring alignment with digital transformation goals, innovation, and high-value feature delivery to enhance customer experience. ­ Communicated effectively with the Executive Team and Steering Committee to manage budgets, ensure timely delivery, and increase market share through strategic enhancements to the Absa Mobile App. Senior Systems Analyst (initial 6-month contract) ………………….…………………….……... [May 2017 – Jan 2020] Core Overview: ­ Contracted as a Senior Systems Analyst (via Modus BPS) to deliver insurance features for Absa’s Wealth Investment Management and Insurance (WIMI) Mobile Division. ­ Managed and coordinated a cross-functional team across local and international locations (including India), comprising 4 Front-End Developers, 2 Back-End Developers, 1 Tester, 1 Business Analyst, and 2 Designers, ensuring seamless development and testing processes. Duties & Responsibilities: ­ Led the procurement and delivery of the service layer for the mobile banking app (JMeter/XML/JSON) and directed UX/UI design for insurance features (claims and policy applications). ­ Analysed requirements and created detailed functional specifications, guiding development and test case creation. ­ Facilitated workshops and JAD sessions to ensure accurate implementation and quality control of team documentation (BA, Design, Development, Testing). - Managed agile development and testing of insurance functionality, served as Scrum Master for over a year, and ensured on-time, high-quality delivery. Curriculum Vitae of Rohan Gopal Page 2/4 Senior Business / System Analyst PRIOR TENURES 2. Healthbridge (Pty) Ltd. [September 2013 to April 2017] Data Migration Manager ………………………………………………………………………….... [June 2016 to April 2017] Core Overview: ­ Managed a team of offshore developers for a leading provider of medical information-exchange services, supporting over 7,000 generalist and specialist medical practitioners nationwide. ­ Oversaw integration with hospitals, pathology labs, radiologists, and medical aids, processing over R30 billion in real-time transactions annually. Duties & Responsibilities: ­ Managed a team of two offshore developers and three local operational staff. ­ Maintained and developed stored procedures and SSIS packages for data migration solutions, utilizing SQL Server 2012, SQL stored procedures, SSIS, Master Data Services (MDS), and Reporting Services (SSRS). ­ ­ Designed and managed the data migration workflow, ensuring seamless integration with the existing system. Created detailed functional specifications, coordinated code deployments, and conducted system testing. Senior Business Analyst ……………………………………………………………………… [September 2013 to May 2016] Duties & Responsibilities: ­ Created detailed business requirements and functional requirements specifications for developers using browserbased applications developed with GWT and Flex. ­ Monitored the offshore development team, coordinated functional and user testing, and provided support throughout the development cycle. ­ Maintained specification templates and processes within the Business Analyst Team, while developing detailed process flows for new and existing systems using UML and Visio. 3. First National Bank of SA Ltd. [October 2009 to August 2013] Senior Systems Analyst Core Overview: ­ Worked within the FNB Banking Channels Information Services (BCIS) Division, responsible for managing the entire branch network across South Africa, including IT Infrastructure, IT Security, IT Architecture, and IT Software. Duties & Responsibilities: ­ Designed and created detailed functional specifications for solutions addressing branch network requirements, ensuring effective development and alignment with business needs. ­ Monitored development, testing, implementation, and support, while also developing detailed process flows for both new and existing systems. 4. Standard Bank of South Africa Ltd. [January to December 2008] Business Analyst Core Overview: ­ Worked within Standard Corporate and Investment Bank (SCIB) Division of leading African banking group focused on emerging markets globally, with assets exceeding R1,191 billion [Y07]. Duties & Responsibilities: ­ Worked as a Business Analyst on a CRM project to replace Siebel with Salesforce, gathering specific requirements from various business areas through JAD sessions and demos. ­ ­ Analysed existing requirements, created use cases, and developed detailed functional specifications, while defining integration points for the new CRM solution with existing systems. Monitored development, testing, implementation, and provided ongoing support for the solution. Curriculum Vitae of Rohan Gopal Page 3/4 Senior Business / System Analyst FORMER EMPLOYMENT SYNOPSIS 5. BBC Worldwide, London, UK [April to November 2007] Systems Analyst (contract) – Responsible for requirements elicitation and analysis, creating use cases and functional specifications, and designing detailed user interfaces to encapsulate all system functionality using Microsoft Visio. Defined interfaces between new systems and various existing BBC systems. 6. Mondial Assistance, East Croydon, UK [October 2005 to March 2007] Business / Systems Analyst – Led requirements elicitation and analysis, created use cases and functional specifications for proposed systems, and conducted system testing. 7. Ciber Information International (TASIMA) [July 2002 to May 2005] Business / Systems Analyst – Contracted to develop the National Traffic Information System (eNaTIS), utilizing the full Rational suite of products within the Rational Unified Process (RUP), including Rose, Requisite Pro, ClearQuest, and ClearCase. 8. Rubico [July 2001 to June 2002] Software Component Builder – Developed reusable software components for Financial Institutions. 9. Securities and Trading Technologies (STT) [January 2000 to June 2001] Delphi Programmer – Developed automated trading software for various exchanges in South Africa. 10. KwaZulu-Natal Provincial Administration (KZNPA) [January to December 1999] Delphi Programmer – Developed land zoning software for the South African Government. PERSONAL DETAILS Date of Birth, Nationality: 7 June 1978, South African Languages: English (Read, write, speak – Fluent) Afrikaans (Read, write, speak – Basic) Driver’s License: Code EB (standard motor vehicle (Car/SUV)) Marital Status: Married References & Certificates: Presented upon request Availability: 1 Month Notice Period Curriculum Vitae of Rohan Gopal Page 4/4