Rogie Jovacon
PROJECT MANAGER/SOCIAL MEDIA MANAGER
PROFESSIONAL SUMMARY
Project Manager/Social Media Manager with an array of experience creating, implementing, and
optimizing social media management and strategy for companies/brands with a
focused goal on
generating revenue through the use of social media elevating company profile with the target market
CORE SKILLS
Instagram, Twitter, Facebook,
WORK EXPERIENCE
PROJECT MANAGER/SOCIAL MEDIA MANAGER
The Adverts Co. | 2021-present
Pinterest, YouTube, TikTok
Google Analytics Google Docs, Google Sheets
SEO and SEM
Paid Social Media Advertising
Data analytics and Project Management
Strong Decision Maker & Analytical Skill
- Provides creative direction for the team and executes visual and content concepts
- Worked closely with the content marketing manager representing the voice of the customer to generate content
ideas and amplify
posts on social media and developed a cross-channel social media platform to engage
different customers on Facebook, Instagram, Twitter, and Tiktok resulting in incremental revenue for clients
-Developed robust automated reporting in Google Sheets on social media KPIs for data and analytics purposes
Excellent Communication Skills
OPERATIONS MANAGER
Innovative
Teleperformance Philippines |-
and Service-focused
MS Office, CRMs
CONTACT DETAILS:
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Manage daily operations in an Inbound contact center set-up
Coach and conduct timely and strategic employee reviews
Managed regulatory-compliance requirements with internal and external audits
Strategically collaborated and implemented incentives to drive performance and morale
- Manage program KPIs and hygiene metrics on a daily, weekly, and monthly basis
50 Richard St., Unit 203, Kingsville Executive Village,
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Mayamot, Antipolo City, 8011
performance, quality score, and overall attendance and productivity rate
Address:
Directed call center operations with a staff of 8 supervisors and 120 frontline representatives
Partnered with the vendor to understand opportunities and implemented actions resulting in improved
Phone:
-
Email:--Linkedin:
http://linkedin.com/in/rogie jovacon-419bb69
OPERATIONS SUPERVISOR
Teleperformance Philippines |-
·Responsible
for the management and training of 15 call center associates handling inbound calls related to
billing and technical issues
·Implemented
and enforced company policies, procedures, and practices concerning process workflow,
documentation, and security measures
www.theadvertsco.com
·Facilitated
Skype:
monthly team-building meetings with staff members
live:.cid.9ffb5cbf7783ee86
operation process improvements by conducting weekly workshops related to performance, and
·Monitored statistical reports and ensure adequate and accurate staffing
·Created opportunities for advancement by developing a succession plan and
career growth program with
the team
ACADEMIC HIGHLIGHTS
OPERATIONAL EXCELLENCE CHAMPION
UNIVERSITY OF SAN AGUSTIN
Teleperformance Philippines |-
BS in Architecture | March 2009
- Ensure alignment of the organizational needs and objectives between departments
- Performed end to end risk assessment of a key customer-facing process to ensure cross-functional
General Luna Street, Iloilo City
process workflow is achieved
Archtectural Drafting and Design
- Training, mentoring, and coaching of Supervisors and Managers
B'SLAYIN MENTORSHIP
Specialized in Social Media
Management | May 2021
SITE ADMINISTRATOR
Teleperformance Philippines |-
··Responsible for all site related agenda
·Heightened associate safety awareness by monitoring and collaborating with
·Took charge of employee registry, site process workflow and documentation
stakeholders
Certificate of Completion
Freelancing specialization for SOE, SEM
Social Media Management fundamentals
EXECUTIVE PRODUCER/PRODUCTION ASSISTANT
Kool Campus Film Group|-
·As OEC, train staff to be pivotal on campaigns success
·Carry out Site compliance, client meetings, sales visits, employee
plan
engagement, BCP, and site improvement
and E-mail correspondence, organizing strategizing content completion
