Roger P. Ramos
36-A Costalina Residences, Costalina St, Taytay, Rizal, Philippines
Mobile #:-
Phone #: -
Email address:-Skype: live:rogerpramos042886
OBJECTIVE
To obtain a rewarding and responsible position that would entail the use and development of my acquired
knowledge and skills with a company offering opportunities for position advancement.
PERSONAL BACKGROUND
I’m interested in learning new things from technology and commerce industry. I’m quick to learn and appreciative
of details. Accurate and orderly in work and eager in devoting my ability, training and energy to become
established in a profession that contribute to job satisfaction, personal development and professional growth.
EDUCATIONAL BACKGROUND
College-
Family Clinic Inc. College
Bachelor of Science in Nursing
High School
1999-April 2003
Ramon Magsaysay High School Manila
Elementary
1993-April 1999
P. Burgos Elem. School
PERSONAL INFORMATION
Birthday:
April 28, 1986
Height:
5’6”
Weight:
140 lbs.
Religion:
Roman Catholic
Civil Status: Married
Languages or Dialect Spoken: English, Filipino
PROFESSIONAL EXPERIENCE
Unleashed Consulting
Position: Facebook Ads Manager/ Media Buyer/ Go High Level Support
●
●
●
●
●
●
●
Managing the Facebook Ads and Ad Accounts for the company’s clients (dog trainers)
Analyze and create new Facebook campaigns.
Create strategies for the accounts
Create weekly and monthly reports for clients.
Client Account Communication.
Provide troubleshooting and support to Go High Level questions for sour clients
Create funnels, landing pages, and automations for clients’ accounts.
Aperture
Position: Facebook Ads Manager/ Media Buyer
●
●
●
●
●
Managing the Facebook Ads and Ad Accounts for the company
Analyze and create new Facebook campaigns.
Create strategies for the accounts
Updating item listings.
Client Account Communication
The Digital Marketing Company
Position: Facebook Ads Manager/ Social Media Manager
●
●
●
●
●
●
●
Managing the Facebook Ads and Ad Accounts for TDMC’s clients.
Analyze and create new Facebook campaigns.
Ad Account Management.
Ad Account tracking / KPIs.
Ad Account Reporting.
Social Media Account Support (Facebook Page, Instagram, YouTube, Twitter)
Run split tests and always try to improve results.
● Organic Facebook Page growth.
● Customer Service
Clinic Grower
Position: Project & Account Manager/ Facebook Ads Manager
●
●
●
●
●
●
●
●
●
●
●
●
●
Managing the Facebook Ads and Ad Accounts for Clinic Grower’s clients.
Analyze and create new Facebook campaigns.
Data entry and administrative tasks.
Ad Account Management.
Ad Account tracking / KPIs.
Ad Account Reporting.
Assisting Owner with New business / Prospecting.
Manage Funnels: Click funnels, Calendly.
New client on boarding.
Social Media Account Support (Facebook Page, Instagram, YouTube, Twitter)
Run split tests and always try to improve results.
Organic Facebook Page growth for Health.
Client Account Communication.
● Customer Service
●
●
Provide troubleshooting and support to Go High Level questions for sour clients
Create funnels, landing pages, and automations for clients’ accounts.
Rocket Station
Position: Virtual Assistant
●
●
●
●
●
Outbound calling, email communication, coordination, and scheduling of appointments.
Track leads and ensure they are followed-up on throughout the sales cycle.
Utilize scripts to convert leads into clients.
Make outbound calls to possible clients and distribute leads.
Data entry and administrative tasks.
Northgate Arinso Human Resources (December 2016 – Present)
Position: Payroll Specialist
4rd Floor, Building 1, Eton Cyberpod Corinthian, Ortigas Avenue, corner EDSA, Quezon City, Metro Manila
●
●
●
●
Assist and process payroll, tax, and HR of companies for New Zealand and US Companies.
Update payroll records by reviewing changes in exemptions, insurance coverage, savings deductions, and
job titles, and department/ division transfers
Assists with headcount and other statistical entries and reconciliation with HR
Provides payroll information for employees by answering questions and requests Prepare monthly payroll
journal entries and reconcile payroll related balance sheet accounts.
ADP Philippines (February 2014 – December 2016)
Position: Senior Payroll Analyst
6th Flr., Glorietta 2 Corporate Center Palm Drive, Ayala Center Makati City.
●
●
●
●
●
●
●
●
●
●
●
Assist US companies with their payroll, tax, and HR concerns
Maintain payroll information by directing the collection, calculation, and entering of data
Update payroll records by reviewing changes in exemptions, insurance coverage, savings deductions, and
job titles, and department/ division transfers
Review international payroll processed by third parties, and intercompany cross charges related to payroll
Prepare monthly payroll journal entries and reconcile payroll related balance sheet accounts
Prepare bonus and other payroll and benefit related accrual entries
Reconcile payroll accounts by resolving payroll discrepancies
Assists with headcount and other statistical entries and reconciliation with HR
Provides payroll information for employees by answering questions and requests
Maintain compliance with federal, state, and local legal requirements
Reconcile FSA accounts, 401K account, Relocation Plus account and analyze monthly flux payroll
accounts
Sutherland Global Services (July 2010 – January 2014)
Position: Senior Consultant/ Subject Matter Expert (eBay North America)
●
●
●
●
●
●
Provide assistance/ information to customer service representatives
Provide product training to newhires
Audit calls of customer service representatives
Provide coaching to team members
Answer escalated calls and inquiries
Handle newhires and serve as transition team leaders before entry to production
Sutherland Global Services (May 2008 – July 2010)
Position: Customer Service Representative/ Fraud Analyst
12F Philplans Corporate Center BGC Taguig City
●
●
●
●
●
Answer phone and email enquiries from eBay North America members
Provide troubleshooting on all products related to the eBay & PayPal platforms and clearly offer solutions
or recommendations
Own customer issues to the point of resolution, keeping eBay members updated throughout
Provide a quick and thorough understanding of customer priorities & identify key improvement areas.
Understand our customer needs & act with the customer in mind
SKILLS
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Customer Service
Virtual Assistant
Data Entry
Facebook Ads
Facebook Marketing
Instagram marketing
Payroll/ Accounting
Bookkeeping
Product Research
Data Analyst
Product Listing
Email, Chat, Phone Support
Knowledge in Shopify, eBay, Amazon, eCommerce
Copywriting
Trainer/Coach
Supervisory Skills
Quality Analyst
Knowledge in HR, Payroll, Benefits
Management Skills
Social Media Manager
Former Team Manager