Roger Ramos

Roger P. Ramos 36-A Costalina Residences, Costalina St, Taytay, Rizal, Philippines Mobile #:- Phone #: - Email address:-Skype: live:rogerpramos042886 OBJECTIVE To obtain a rewarding and responsible position that would entail the use and development of my acquired knowledge and skills with a company offering opportunities for position advancement. PERSONAL BACKGROUND I’m interested in learning new things from technology and commerce industry. I’m quick to learn and appreciative of details. Accurate and orderly in work and eager in devoting my ability, training and energy to become established in a profession that contribute to job satisfaction, personal development and professional growth. EDUCATIONAL BACKGROUND College- Family Clinic Inc. College Bachelor of Science in Nursing High School 1999-April 2003 Ramon Magsaysay High School Manila Elementary 1993-April 1999 P. Burgos Elem. School PERSONAL INFORMATION Birthday: April 28, 1986 Height: 5’6” Weight: 140 lbs. Religion: Roman Catholic Civil Status: Married Languages or Dialect Spoken: English, Filipino PROFESSIONAL EXPERIENCE Unleashed Consulting Position: Facebook Ads Manager/ Media Buyer/ Go High Level Support ● ● ● ● ● ● ● Managing the Facebook Ads and Ad Accounts for the company’s clients (dog trainers) Analyze and create new Facebook campaigns. Create strategies for the accounts Create weekly and monthly reports for clients. Client Account Communication. Provide troubleshooting and support to Go High Level questions for sour clients Create funnels, landing pages, and automations for clients’ accounts. Aperture Position: Facebook Ads Manager/ Media Buyer ● ● ● ● ● Managing the Facebook Ads and Ad Accounts for the company Analyze and create new Facebook campaigns. Create strategies for the accounts Updating item listings. Client Account Communication The Digital Marketing Company Position: Facebook Ads Manager/ Social Media Manager ● ● ● ● ● ● ● Managing the Facebook Ads and Ad Accounts for TDMC’s clients. Analyze and create new Facebook campaigns. Ad Account Management. Ad Account tracking / KPIs. Ad Account Reporting. Social Media Account Support (Facebook Page, Instagram, YouTube, Twitter) Run split tests and always try to improve results. ● Organic Facebook Page growth. ● Customer Service Clinic Grower Position: Project & Account Manager/ Facebook Ads Manager ● ● ● ● ● ● ● ● ● ● ● ● ● Managing the Facebook Ads and Ad Accounts for Clinic Grower’s clients. Analyze and create new Facebook campaigns. Data entry and administrative tasks. Ad Account Management. Ad Account tracking / KPIs. Ad Account Reporting. Assisting Owner with New business / Prospecting. Manage Funnels: Click funnels, Calendly. New client on boarding. Social Media Account Support (Facebook Page, Instagram, YouTube, Twitter) Run split tests and always try to improve results. Organic Facebook Page growth for Health. Client Account Communication. ● Customer Service ● ● Provide troubleshooting and support to Go High Level questions for sour clients Create funnels, landing pages, and automations for clients’ accounts. Rocket Station Position: Virtual Assistant ● ● ● ● ● Outbound calling, email communication, coordination, and scheduling of appointments. Track leads and ensure they are followed-up on throughout the sales cycle. Utilize scripts to convert leads into clients. Make outbound calls to possible clients and distribute leads. Data entry and administrative tasks. Northgate Arinso Human Resources (December 2016 – Present) Position: Payroll Specialist 4rd Floor, Building 1, Eton Cyberpod Corinthian, Ortigas Avenue, corner EDSA, Quezon City, Metro Manila ● ● ● ● Assist and process payroll, tax, and HR of companies for New Zealand and US Companies. Update payroll records by reviewing changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers Assists with headcount and other statistical entries and reconciliation with HR Provides payroll information for employees by answering questions and requests Prepare monthly payroll journal entries and reconcile payroll related balance sheet accounts. ADP Philippines (February 2014 – December 2016) Position: Senior Payroll Analyst 6th Flr., Glorietta 2 Corporate Center Palm Drive, Ayala Center Makati City. ● ● ● ● ● ● ● ● ● ● ● Assist US companies with their payroll, tax, and HR concerns Maintain payroll information by directing the collection, calculation, and entering of data Update payroll records by reviewing changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers Review international payroll processed by third parties, and intercompany cross charges related to payroll Prepare monthly payroll journal entries and reconcile payroll related balance sheet accounts Prepare bonus and other payroll and benefit related accrual entries Reconcile payroll accounts by resolving payroll discrepancies Assists with headcount and other statistical entries and reconciliation with HR Provides payroll information for employees by answering questions and requests Maintain compliance with federal, state, and local legal requirements Reconcile FSA accounts, 401K account, Relocation Plus account and analyze monthly flux payroll accounts Sutherland Global Services (July 2010 – January 2014) Position: Senior Consultant/ Subject Matter Expert (eBay North America) ● ● ● ● ● ● Provide assistance/ information to customer service representatives Provide product training to newhires Audit calls of customer service representatives Provide coaching to team members Answer escalated calls and inquiries Handle newhires and serve as transition team leaders before entry to production Sutherland Global Services (May 2008 – July 2010) Position: Customer Service Representative/ Fraud Analyst 12F Philplans Corporate Center BGC Taguig City ● ● ● ● ● Answer phone and email enquiries from eBay North America members Provide troubleshooting on all products related to the eBay & PayPal platforms and clearly offer solutions or recommendations Own customer issues to the point of resolution, keeping eBay members updated throughout Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Customer Service Virtual Assistant Data Entry Facebook Ads Facebook Marketing Instagram marketing Payroll/ Accounting Bookkeeping Product Research Data Analyst Product Listing Email, Chat, Phone Support Knowledge in Shopify, eBay, Amazon, eCommerce Copywriting Trainer/Coach Supervisory Skills Quality Analyst Knowledge in HR, Payroll, Benefits Management Skills Social Media Manager Former Team Manager