ROGER B. Piolino
Address: 20 Rose St. Brgy. Holy Spirit, Quezon City
Contact number: -
Email address-
Objective
Seeking the position to utilize my skills and abilities in the Computer and Information Technology industry that offers professional growth while being resourceful, innovative and flexible. To seek a challenging position and to dedicate my service to a reputed organization to expose my talents and skills.
Work Experience
Technical Support Representative (Bayan Telecommunications Inc.)
September 1, 2015 – March 31, 2016
Main Responsibilities
Assisted customers with their queries and problems by phone.
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Helped customers place new orders easily.
Forwarded important and serious matters to the seniors
Technical Support Engineer (ABS-CBN Corporation)
August 15, 2016 – August 24, 2018
Main Responsibilities
Perform remote troubleshooting through diagnostic techniques
Manage and Identify User using Active Directory
Provide support for ABS-CBN International
Provide Support for Netsuite Accounts
Respond to assigned tickets and request
Determine the best solution based on the issue and details provided by employees
Record events and problems and their resolution in logs
Provide user guidelines to resolve the issue
Install Operating System, Standard software using SCCM (Windows OS)
Deploy and configure Windows and iOS devices
Repair and upgrade hardware peripherals
Perform printer connections
Perform troubleshooting LAN and connectivity issues
Perform data migrations and data restorations
Install standard applications of the company using SCCM such as SAP, Microsoft Office 2016, Skype For Business, FITS, TaxShield,Lotus Notes, Citrix, Web Top, Adobe Creative Suite
Configure Bit Locker
Configure VPN connection
Provide support for ABS-CBN programs and events (News and Entertainment)
Archive email (Lotus Notes and Microsoft Outlook)
Convert Lotus Note email to Outlook file
Service Desk Specialist (Canon Business Service Centre PHL)
August 27, 2018 – March 6, 2020
Main Responsibilities
Provides Windows account through Active Directory for internal users
Provides accurate and detailed information to all internal and external users
Manage user’s membership/security groups through Active Directory
Provides shared mailbox/Distribution list access through Active Directory and Exchange Admin Center
Lodge service requests and incident reports through ServiceNow (Pepper and Canon Medical Australian Account)
Responsible in creating user mailbox
Perform Mailbox migration into Office 365 using PowerShell
Perform Printer configuration
Responsible in access creation for (ApplyOnline, Skype for Business, Interaction Desktop application)
Responsible in Account Termination/Deletion
Configure VPN Cisco AnyConnect for CanonMedical and Pepper
Perform system and hardware troubleshooting through phone call, TeamViewer, Kaseya, Skype For Business and Zoom.
Perform Interaction Desktop provisioning
Provides Network drive access through Active Directory
Escalate peripheral and Server issues/requests to Level 2/3 support
Configure Outlook mailbox
Provides Outlook Calendar access
Shared mailbox and network drive mapping
Configure SalesForce in Outlook
Perform Windows upgrade
Personal Qualities
Strong communication skills
Problem analysis and problem solving
Organizational skills and customer service orientation
Adaptability and ability to work under pressure
Initiator
Team Player
God fearing
Competitive
Technical Qualifications
Knowledgeable in LAN, WLAN connection troubleshooting
Knowledgeable in creating VPN connection
Knowledgeable in hardware troubleshooting
Oriented in Microsoft Office Applications such as Microsoft Outlook, Microsoft One Drive
Knowledgeable in Microsoft Active Directory usage
Knowledgeable in Skype For Business and Lotus Notes Configuration
System repair and restore deleted files
Knowledgeable in operating system installation (Windows)
Educational Background
Elementary: Doña Juana Elementary School -
Secondary: Holy Spirit National High School -
Tertiary:Bachelor of Science in Information Technology/ -
Quezon City Polytechnic University
Certifications
Fortinet’s Network Security Expert Certification, NSE 1Network Security Associate, 2020
Fortinet’s Network Security Expert Certification, NSE 2Network Security Associate, 2020
Internship
Sugar Regulatory Administration - Technical Support
Affiliations
SYDP Scholar – Scholarship and Youth Development Program -
Reference
Norman Legaspi
24/7 Service Desk Team Leader
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