Roger Martinez

Roger Jalil Martìnez Barahona Home AddressPlace of Birth Managua, Nicaragua Telcor Fontana VillageCitizenship Nicaraguan 2 blocks E, 2 blocks NDate of Birth October 28, 1990 House 338Marital Status Single Cellphone Number - – 4505 E-mail-Objective I always endeavor to be the best at what I do, and so am seeking a position within a company with high focus on professional growth and career advancement through hard work and extensive professional experience. Career Summary Customer Service Agent November 2009 – April 2011 SITEL Nicaragua - Virgin Mobile Knowledge of customer service principles and practices. Enter and register transactions accurately. Troubleshot customer`s devices. Handle complaints. Processed refunds and adjustments to customer`s accounts. Telesales AgentMay 2011 – November 2013 Convergys – Sprint Handle account inquiries about promotions and discounts available. Worked in a hard sales environment. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Customer Service Agent February 2013 – March 2014 SITEL Nicaragua - Capital One Bank. Provide information regarding the bank’s products and services to customers. Handle any inquiries and resolving customer complaints. Provide splendid customer services to customers in a friendly and courteous manner at all times. Improve customer`s banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay. Telesales AgentJune 2014 – July 2017 SITEL Nicaragua - Equifax UK/US Successfully handled intricate Equifax customer complaints related to their products and services. Strategically provided appropriate resolutions that were optimal solutions for a valued customer base. Served as an Escalation Team Lead for high level customer related issues that were complex in nature. Successfully presented products by utilizing effective sales and persuasion skills in addition to a solid knowledge of the company's products and competitor's products. Retained consumer memberships through utilization of sales tools and techniques. Explained new services and products to existing customers. Telesales AgentJuly 2017 – September 2018 Managua Call Center – Geeks on site Connecting customers to remote technicians. Handle customer`s inquires in regards to services we offer. Set up appointments for those customers that are having issues with their computers and we are unable to connect remotely. Handle appointment cancelations and rescheduling appointments. Troubleshooting customer`s PC in order to get them connected. Present the offer based on customer`s need. Escalate customer`s complaints. Professional Development Tourism and Hospitality Management Universidad de las Américas (ULAM) 2012 – 2017 Graduate Diploma in Entrepreneurship and Human Potential Emprenda – LIDERAZGOGROUP May 2015 – August 2015 Specialization Financial Assessment Methods Universidad de las Américas (ULAM) June 2015 Design of Work Plans in Occupational Health and Safety Management Universidad de las Américas (ULAM) December 2014 Technical Higher Diploma in Automotive Mechanics Instituto Nacional tecnológico Simón Bolívar 2008 – 2013 Skills Profound knowledge of various Microsoft Office programs. Familiarity of various health and safety regulations. Excellent verbal, written communication skills. Bilingual (Spanish and English). Excellent evaluative assessment and training skills. Excellent ability to help workers to improve upon skills. Time Management. Team Player. Problem Solving. Detail-oriented. Sales skills.