Roger Jerick P. Enopia

I am a highly skilled and adaptable IT professional with over 10 years of experience in the IT support and infrastructure space, particularly in managed service provider (MSP) environments. My background includes hands-on expertise in Level 1 to Level 3 support, managing everything from end-user technical issues to server, network, and cloud infrastructure.

In my previous roles, I have supported a wide range of technologies including Windows Server, Active Directory, Office 365 administration, Azure AD, Hyper-V virtualization, DNS, DHCP, Group Policy, Intune, and security solutions like SentinelOne. I’ve worked with major RMM and PSA platforms like Datto RMM, ConnectEWise, and Autotask, and have been responsible for monitoring, managing, and maintaining IT environments for multiple clients.

A key strength of mine is my ability to troubleshoot complex issues methodically while maintaining clear and professional communication with clients and stakeholders. I take pride in my customer-first mindset, and I’ve often been recognized for my calm demeanor during high-pressure scenarios. I’ve also had exposure to documentation tools such as IT Glue and backup solutions like Veeam and Datto.

More recently, I have focused on enhancing my skillset in areas such as Intune, scripting, automation, and advanced networking concepts (VLANs, STP, firewalls). While I have mostly worked in a support and management capacity, I am seeking to transition into a more advanced Tier 3 or Systems Engineer role where I can take on more responsibilities in configuration, deployment, and systems design.

I am confident in my ability to contribute value to any technical team not just through my experience, but through my eagerness to learn, attention to detail, and collaborative attitude. I thrive in environments that encourage growth and knowledge-sharing and am looking forward to being part of a high-performing team where I can make a meaningful impact.