Roger Finley

Roger Finley Business Consultant: Structured Problem-Solving & Process Improvement Deer Park, IL, USA |--LinkedIn: www.linkedin.com/in/rogerfinley EXECUTIVE SUMMARY Business operations and problem-solving leader with 20+ years driving measurable performance improvement for global organizations including Ford, Toyota, Continental, and Motorola Solutions. Expert in structured problem solving (8D, A3), Six Sigma Black Belt methodology, and data-driven process optimization. Proven record of cost reduction, cycle-time improvement, and enhanced customer satisfaction through root cause analysis, system thinking, and cross-functional leadership. MBA from Kellogg School of Management. CONSULTING SKILLS & CAPABILITIES • • • • • • • • • Structured Problem Solving & Root Cause Analysis (8D, A3, DMAIC, DFSS) Operational Excellence & Business Process Redesign Change Management & Leadership Coaching Quality Management Systems (ISO9000 alignment) AI-Assisted Data Analysis & Continuous Improvement Leveraged AI tools ChatGPT, Gemini, and Claude on business launch and client projects Program Governance & Stage-Gate Execution Scaled Agile Framework (SAFe) Deployment Leadership Customer Experience Optimization & Voice-of-the-Customer Analytics PROFESSIONAL EXPERIENCE Finley Efficient Solutions LLC – Deer Park, IL Founder & CEO – Business Consulting: Structured Problem-Solving & Process Improvement | Oct 2025 – Present • • • Provide consulting services that improve business operations, reduce costs and elevate customer satisfaction through advanced problem-solving frameworks. Advise clients on quality improvement systems, root cause analysis, and data-driven performance management. Design and implement tailored Six Sigma-based frameworks to accelerate decision-making and prevent recurring issues. P a g e 1 of 3 Aumovio / Continental Automotive – Deer Park, IL Customer Product Quality Manager – Ford Programs | Apr 2020 – Sep 2025 • • • • Directed quality strategy for Continental’s products supplied to Ford vehicles, ensuring defect-free launches and customer satisfaction. Led global Structured Problem-Solving (8D/A3) training, mentoring 100+ engineers in root cause and corrective action methods. Served as Gate Release Director, authorizing key product lifecycle milestones. Achieved field performance improvements, reducing warranty claims and issue recurrence. Continental Automotive Systems – Deer Park, IL Senior Quality Manager – Toyota & Ford Communication Modules | Sep 2015 – Jan 2021 • • • • Led cross-functional teams through quality design, validation, and production for 4G and 5G telematics modules. Implemented data-driven quality analysis and controls reducing post-launch defects. Partnered with customers to resolve systemic product issues and improve satisfaction scores. Championed Six Sigma and Agile practices to align engineering and quality functions. Motorola Solutions – Schaumburg, IL Senior Quality Manager – Private Broadband LTE & iDEN | Sep 2012 – Aug 2015 • • • Established ISO9000-aligned Quality Management System roadmap and governance dashboards. Introduced Scaled Agile Framework (SAFe) to improve release predictability and team velocity. Drove customer satisfaction improvement initiatives across global product lines, leveraging customer survey analytics. Motorola Solutions – Schaumburg, IL Quality Manager – Professional & Commercial Radios | Oct 2008 – Sep 2012 • • • Led cross-business quality reviews and Six Sigma projects, achieving customer satisfaction. Introduced supplier quality processes and product lifecycle governance across PCR and accessories. Performed as DSS Black Belt Mentor for 3 Six Sigma projects: Applications Leadership Management Team, Improve SW productivity via decreased test and cycle-time, Front End cycle-time reduction. P a g e 2 of 3 Motorola – Six Sigma Black Belt, Project Management and Business Operations Engineering & Quality Leadership Roles | (1982 – 2008) • Responsible for the deployment of Design For Six Sigma (DFSS) within the Cellular Networks engineering teams. • Developed DFSS Roadmap and program level application plans coordinated with the Business needs, Common Process, and CMMI assessment results. • Created DFSS Scorecards aligned to phase gates to manage program risk and measure process efficiency (Lean) and effectiveness (Six Sigma). • Led the Cellular Networks Balanced Scorecard construction, review, and alignment. • Drove multi-million-dollar process and quality improvement initiatives as a Six Sigma Black Belt. • Delivered $25M annual benefit through Lean Six Sigma contract management improvements. • Managed software/hardware teams delivering complex cellular telecom infrastructure projects globally. • Developed and deployed a tool to digitize the execution and management of the product development life cycle framework. • Generated and drove a road map for evolving Motorola’s Cellular switching equipment to take advantage of future opportunities for the product. • Recognized with “Best Morale Builder” award for outstanding team leadership. EDUCATION MBA – Northwestern University, Kellogg School of Management Focus: Organizational Behavior, Strategy, Marketing, International Business BSEE – University of Illinois Urbana-Champaign Specialization: Communications Electronics & Computer Engineering SCORE Business Education – AI in Marketing, AI Resilient Business, AI Tools for Business, Unlocking ChatGPT, How to use AI to Promote Tour Business, Game-Changing AI Tools CERTIFICATIONS • • • • • • Certified Six Sigma Black Belt (DMAIC, DFSS) Certified SAFe 4 Agilist Certified Trainer – Structured Problem Solving (8D, A3) Ford Current Model Quality Skills Ford Quality Requirements Toyota Supplier Performance Management P a g e 3 of 3