Roger Clarke

May 2018 RESUMÉ PERSONAL INFORMATION Name Address Phone Email Roger Clarke 101/42 Wyandra Street, Newstead,-- CAREER OBJECTIVE With an extensive and diverse career in Digital and Multimedia, Copy and creative writing, business management, customer service, and with experience and an enduring passion for customer support in any industry, I am seeking an opportunity to combine my experience in an environment where I can contribute fully. Ideally my next employer will value ability, reliability, intelligence, and excellent communication skills. QUALIFICATIONS & TRAINING- BA Degree in the History of Art/Fine Art Foundation Certificate Slade School of Art Cardiff School of Art KEY AREAS OF COMPETENCY Creative Writing Customer/client relations. Business Development. Copywriting. Proven ability to consistently deliver projects within a set timeframe. Website Editing. Digital Media Development. Able to quickly build rapport within the company and clients, communicating with precision to effectively complete any task. Articulate and well presented with outstanding interpersonal and relationship building skills. Development and implementation of customer platforms and processes. Achievement oriented, motivated and driven to exceed all targets. Demonstrated ability to problem solve and to think on ones feet. Exceptional organisational and time management skills. COMPUTER SKILLS Adobe Suite Lightroom Wix Website Editor AdWords (Google) CopyPress AP Media Style Facebook Marketing Instagram Marketing Twitter Marketing Movie Editing YouTube Content Marketing WORK SUMMARY Creative CopyWriter March 2017 - Current CopyPress Copywriter and Influencer with one of the world’s leading content providers, writing in predominantly the AP Style, CopyPress’s strict writing criteria, editorial policies and timeframes have helped develop my professional writing skills enormously and expanded my knowledge and understanding of the requirements and values needed to succeed within the sector. My ability to write sincerely and intelligently on any given subject from Travel, Food and Hospitality to Sport, Men’s Health and Lifestyle issues, drawing on my professional and life experiences, is an area of huge personal pride. Proprietor Film Features Oct 2015 – Current Owner, Marketing Manager, Customer Service Officer, Accountant, Graphics Installer, Client Liaison Officer, Project Manager and Customer Relations Officer, Web Developer were all roles taken on board by myself during this period of self employment. Although my primary objectives were the acquisition of clients and the completion of projects professionally, on budget and without defect, my ability and enjoyment when dealing with clients and the general public is what gave me the most pleasure. Core Responsibilities Customer Relations, implementing extensive customer service techniques that would insure a greater level of understanding in product, potential and outcome. Project Management, from inception to sign off, client and customer liaison and problem solving. Contribute to the business strategy of the company to develop structures and procedures that would genuinely help customers. Create marketing plans that would contribute to the development of the company using technology and new capabilities and to deepen my knowledge of our customer base. Write, edit, produce, and maintain a range of marketing and communication collateral including print and online materials. Develop and implement events for the practice/clients such as client briefings. Deliver other ad hoc marketing activity as required. Design of Websites, pages and logos. Achievements Successfully run a company that upheld the highest respect for its clients, achieved a 100% success rate in project completion timeframes and standards, in manner that only enhanced personal and professional relationships in a highly volatile and competitive market. Successful website editor, photographer and writer for oldschooltraveller.com Proprietor Old School Traveller - oldschooltraveller.com 2016 - Current Website designer, editor, chief writer, photographer, marketing manager, freelance copywriter, CopyPress article writer/Influencer and digital media specialist. My online travel and food website has provided me with an invaluable education in online media publishing, copywriting an digital media strategies, with have opened up many doors for me both professionally and personally and its creative outlet has been ultimately rewarding and life affirming. Film Consultant Oct 2002 – Oct 2015 Queensland Glass/Infinite Image During my time at Queensland Glass I was responsible for the overall duties of the company’s graphics team– a leader in the production and installation of both glass and wall graphics and other glazing products, my primary roles were the carrying out of installation projects, sometimes running into the $100,000s, client relationship building, on site communications, staff training, product development, film and graphics consultancy and team building. All drawing on my administration and relationship management experience gained in my previous roles in customer service. In this role I could utilise my strong interpersonal and communication skills to assist the various departments in achieving both their and their client goals. Core Responsibilities To complete given tasks professionally, on budget and wishing strict time constraints to the best of my ability and to a high industry standard. To build and maintain business relationships with key clients, providers in the construction industries and to a wider industry base in both the public and private sector. The co-ordination and management of logistics to enable the execution of graphics projects. Liaise with clients, project managers and members of on site staff presenting as a professional, courteous and qualified figurehead for the company. Preparation of products and project platforms and tactics. Staff training and team building Achievements In a difficult, stressful and potentially dangerous environment, in over 13 years employment I managed never to miss a single day through illness and my project completion rate and general standard was deemed as excellent. Digital & MultiMedia Marketing Manager March 2000 – Oct 2002 Cutting Edge Post With a well-known portfolio of brands, Brisbane’s Media giant Cutting Edge Post is one of Queensland’s largest and best Post Production companies and with that, a highly challenging and rewarding role managing its clients. In this role I focussed on the customer relations and support pertaining to Cutting Edge’s multimedia products as well as catering to any and all client requirements that might surface in this unpredictable field. The experience further educated me and helped develop my inter-personal relationship skills greatly. Core Responsibilities To maintain and develop new relationships with existing and potential clients in the advertising, film and media industries, and to project manage all Multimedia projects undertaken. To problem solve and liaise with customers from project inception to completion. To build relationships with existing and potential clients. To write and present Multimedia seminars. To communicate with the general public on all aspects of the multimedia industry to enhance future client bases. To develop and present multimedia seminars to help promote the possibilities of multimedia content. Work with Customer Service and Marketing officers to execute the Marketing Promotional Plan for the Multimedia division. Development and tactical delivery of all business division marketing campaigns in line with the corporate marketing strategy. Develop and manage marketing budgets for the business division. Management of sponsorships for the business division, including local area marketing activities and events management. Develop and maintain relationships with creative agencies, graphic designers, and crossbusiness marketing specialists for the development of campaigns and collateral. Achievements To work in and high pressured industry where diversity and dynamics are key, and to be able to communicate and learn new skill sets in this turbulent environment. Sales and Service Consultant June 1999 – Jan 2000 Webmatchit My first role in Australia was to work as a Customer Sales and Service consultant in the multimedia sector. Primarily to interact and educate the general public and businesses to the emerging possibilities of intranets and the multimedia communications formats. Core Responsibilities Build strong relationships with prospective clients and to promote new technologies. To work both within a strong team dynamic and on your own to achieve targets. PERSONAL INTERESTS Cooking, painting, reading, photography, food and drink, travel. creative writing, gardening, golf, football, comedy and scrabble. PROFESSIONAL REFEREES Supplied upon request Roger Clarke Ⓐ 101/42 Wyandra Street Newstead QLD 4005 Ⓟ- Ⓔ-Website oldschooltraveller,.com Instagram.com/oldschooltraveller