ROGEN M. TEJANO
VIRTUAL ASSISTANT
CONTACT
Talisay City, Cebu, Philippines--
EDUCATION
Eastern Visayas State University
BS in Office Administration
Graduate-
Leyte National High School-
SKILLS
The ability to work under pressure and multi-task
Trained to handle chats, emails, and phones
Professionalism and strong work ethics through attendance and
following instructions given to me
Can type more than 40 words per minute
Have a background in using Google Suites, MS Teams, Skype,
Zoom
WORK EXPERIENCE
ROCKET STATION
-VIRTUAL ASSISTANT
JULY 30, 2021 -MAY 2022
Handled email inquiries and answered carrier calls
Sent quote sheet to customers
Built less-than-truckload waybill after booking confirmation
Followed-up tracking number until freight gets delivered
Handled disputes and claims
Sent finalized invoice to customers
Kapangian Central School-
EPERFORMAX CONTACT CENTER AND BPO
-CUSTOMER SERVICE SPECIALIST
CHARACTER
REFERENCES
AUGUST 14, 2015-JANUARY 31, 2021
Christian Peter Berondo
ePerformax Contact Centers and BPO-Charlene Velena
Rocket Station Virtual Careers-Jonathan Andong
CloudStaff-
Answered inquiries about customer's account
Provided alternative ways to customers on how their issues can be
resolved
Decided who will be refunded in case they want to get their money
back after filing a dispute
Reviewed if the customer's account can be reinstated after it got
suspended/restricted
FRIENDLY CARE FOUNDATION INC.
-ON-CALL MEDICAL DATA ENCODER
JUNE 1, 2014 - MARCH 30, 2015
Encoded medical records of patients to the database
Attended and assisted medical mission
Prepared presentations for my direct supervisor to ensure that
all information are updated
