Rogellete V. Marinay
Education
Bachelor of Science in Information Technology
IT Support Analyst
ServiceNow System Administrator | CSA. CAD
University of Santo Tomas
2010 - 2014
Secondary
Vinzons Pilot High School
2006 - 2010
Experience
ServiceNow System Administrator
Accenture, Inc.
Diagnosed technical cloud-based platform issues and
researched technical issues and concerns related to the
ServiceNow application.
Supported users globally through ServiceNow platform, MS
Teams, Outlook email, and phone calls (troubleshooting, VPN,
Citrix Gateway).
Coordinated and collaborated with higher management, team
leaders, and colleagues when troubleshooting and during
meetings.
Participated in global calls for meetings regarding changes in
the system, upgrades, patching, CAB calls, etc.
Contact
--Bacoor, Cavite, Philippines, 4102
About Me
Possess 2 years of IT industry experience in
Operations Support Systems within the
Network Technical Group and Media Asset
Management Support, along with 4 years
of experience as a ServiceNow System
Administrator in IT Operations Support.
Additionally,
bring
4
years
2021 - 2025
of
service
industry experience in management roles
across Accounts, Finance, Administration,
and Sales. Highly adaptable and eager to
learn new skills.
Skills
MS Office, Outlook, MS Teams
ServiceNow platform
Basic Networking Skills
Basic Quickbooks Accounting
Technical Support Engineer
Asticom Technology, Inc. | Globe Telecom
2019 - 2020
Diagnosed technical cloud-based platform issues using Netcracker
Supported users around the Philippines
Supported users thru email, chats, and phone calls
Used Netcracker Software Application (Troubleshooting, VPN,
Citrix Gateway)
Finance, Admin and Sales Supervisor
Boaz Pest Control Management Corp
-
Supervised the business—sales, admin, and Finance concerns
Planned strategies and assessed people, answering day-to-day calls
and emails, generated reports and proposals.
Delivered trainings to clients and employees to enhance knowledge
about the services offered by the company
Used QuickBooks Accounting Software
Media Asset Management System Helpdesk
Big Dipper Digital Content and Design Inc.
(ABS-CBN Corp.)
-
Diagnosed technical cloud-based platform issues
Supported users internally (company).
Supported users thru email, chats, and phone calls
Configured workstations (reformatting, setting up network
cables),
monitored
servers
and
applications
software
(Applications Software: Dalet, StorNext, IBM Lotus Notes)
Certification
ServiceNow - Certified System Administrator, Certified
Application Developer
Software
ServiceNow Micro-Certifications: Virtual Agent, Predictive
Intelligence, Performance Analytics, Flow Designer, DevOps,
Automated Test Framework, CMDB Health
Netcracker software
Azure Fundamentals
Interpersonal skills
Willing to learn, fast learner
References
Rochel J. Paghubasan
Clarisse Singhid
Audit Officer
IT Analyst
Phone: -
Phone: -
Email :-Email :-
