Rogelio R. Bellocillo Jr

Rogelio “Britz” Rafols Bellocillo Jr. Bacolod City, Philippines Professional Summary Customer Service and Virtual Support Professional with 15+ years of experience delivering high-quality service across healthcare, technology, and administrative environments. Skilled in multi-channel communication (email, chat, and phone), data accuracy, patient coordination, CRM management, and problem resolution. Known for professionalism, empathy, and the ability to work independently while maintaining top performance. Proficient in EMR systems, billing workflows, and CRM/ticketing platforms, including Salesforce, Zendesk, Oracle, and Practice Suite. Work Experience Virtual Admin Assistant Dental Ventures • Managing email inboxes and calendars using Google Workspace • Working closely with other administrative team members while confidently handling independent responsibilities • Daily use of Google tools such as Gmail, Drive, Sheets, Docs, and Calendar • Providing direct support to an executive • Performing accurate data entry with strong attention to detail • Maintaining full-time availability during EST business hours Back Office Virtual Assistant GPM Outsourcing | Jul 2024 – Jul 2025 • Performed high-accuracy EMR data entry, verification, and reconciliation across multiple patient record sources. • Processed patient insurance and prior authorization requests to support timely clinical approvals. • Updated patient, lead, and client information and maintained detailed documentation for management use. • Coordinated with physicians and billing teams to support accurate claims submission and follow-up. • Prepared daily and weekly reports to ensure smooth administrative and clinic operations. Back Office Virtual Assistant – Neurology Clinic Remote Co-Worker | Feb 2024 – Jul 2024 • Managed data entry and verification within EMR systems, ensuring 100% accuracy and compliance. • Updated lead and client records, tracked communications, and prepared reports for management. • Coordinated with physicians and billing staff to ensure timely submission of insurance claims. • Maintained detailed data logs and reconciled discrepancies across multiple sources. Customer Experience Representative – Pfizer Consumer Connect VCloud | Aug 2023 – Dec 2023 • Delivered accurate product and business information to customers. • Handled inquiries with professionalism, ensuring high customer satisfaction. Team Leader – Adapthealth Billing HealthyBos | Mar 2023 – Jun 2023 • Supervised and coached a team of agents, boosting performance metrics. • Monitored KPIs and prepared detailed end-of-day reports for management. Customer Service Representative – Adapthealth Billing HealthyBos | Jan 2023 – Mar 2023 • Explained billing statements to patients, ensuring clear understanding. • Processed payments and resolved account discrepancies promptly. Customer Service Representative / Seasonal Floor Manager – Proctor U Fair Trade Outsourcing | May 2020 – Jun 2022 • Assisted students with online exam launches and monitored exam integrity. • Supported proctors with real-time issue resolution, reducing downtime. • Managed team schedules, attendance, and operational accuracy. Chat Support Representative | METRO PCS (IQOR) | Dec 2016 – Apr 2019 Customer Service Representative | FINGERHUT (IQOR) | Oct 2016 – Dec 2016 Technical Support Representative | TELSTRA (Teletech) | Dec 2014 – Sept 2016 Customer Service Representative | Comcast (Convergys) | Mar 2013 – Sept 2013 Customer Service Representative | TELSTRA (Teletech) | Dec 2011 – Feb 2012 Customer Service Representative | Sears (Transcom) | Dec 2009 – Feb 2010 Customer Service Representative | Sprint (Teleperformance) | Jul 2007 – Nov 2007 Core Skills • • • • • • • Virtual Assistance & Back-Office Support CRM & Communication Tools Problem Solving & Process Improvement Customer Support (Email, Chat, and Phone) Complaint Resolution & Escalation Handling CRM & Ticketing Systems (Zendesk) Data Entry, Documentation, and Reporting Education & Certifications • • TESDA-Certified Computer Hardware Servicing with Networking NC II (2012) Bachelor of Arts, Interdisciplinary Studies – University of St. La Salle (2006) References Bellie Julian Operations Manager Teletech Bacolod-- Reno Magbanua Team Lead Fairtrade Outsourcing-- Laurence Pagco Team Lead Vcloud--