Rogelio R. Bellocillo Jr

Professional Summary Proactive Virtual Assistant with a strong background in customer service, technical support, and administrative operations, gained from 10+ years in the BPO industry. Skilled in managing client communications, streamlining processes, and providing reliable back-office support. Experienced in leading teams, resolving complex issues, and ensuring smooth workflow across healthcare, telecom, and consumer industries. Committed to delivering high-quality support that enhances client satisfaction and business efficiency. ROGELIO BELLOCILLO JR. Contact Work Experience Back Office Virtual Assistant – Neurology Clinic Remote Co-Worker | Feb 2024 – Jul 2024 Managed patient records, ensuring accuracy and compliance. Improved document filing and retrieval processes for faster turnaround. Coordinated patient appointments and facilitated complete referral documents. Generated error reports for insurance claims to streamline billing. Customer Experience Representative – Pfizer Consumer Connect References Bellie Julian Operations Manager Teletech Bacolod-- Reno Magbanua Team Lead Fairtrade Outsourcing- Laurence Pagco Team Lead Vcloud- VCloud | Aug 2023 – Dec 2023 Delivered accurate product and business information to customers. Handled inquiries with professionalism, ensuring high customer satisfaction. Team Leader – Adapthealth Billing HealthyBos | Mar 2023 – Jun 2023 Supervised and coached a team of agents, boosting performance metrics. Monitored KPIs and prepared detailed end-of-day reports for management. Customer Service Representative – Adapthealth Billing HealthyBos | Jan 2023 – Mar 2023 Explained billing statements to patients, ensuring clear understanding. Processed payments and resolved account discrepancies promptly. Work Experience Customer Service Representative / Seasonal Floor Manager – Proctor U Fair Trade Outsourcing | May 2020 – Jun 2022 Assisted students with online exam launches and monitored exam integrity. Supported proctors with real-time issue resolution, reducing downtime. Managed team schedules, attendance, and operational accuracy. Chat Support Representative | METRO PCS (IQOR) | Dec 2016 – Apr 2019 Customer Service Representative | FINGERHUT (IQOR) | Oct 2016 – Dec 2016 Technical Support Representative | TELSTRA (Teletech) | Dec 2014 – Sept 2016 Customer Service Representative | Comcast (Convergys) | Mar 2013 – Sept 2013 Customer Service Representative | TELSTRA (Teletech) | Dec 2011 – Feb 2012 Customer Service Representative | Sears (Transcom) | Dec 2009 – Feb 2010 Customer Service Representative | Sprint (Teleperformance) | Jul 2007 – Nov 2007 Core Skills Virtual Assistance & Back-Office Support Customer Service & Technical Support Team Leadership & Coaching Document & Data Management Google Workspace & Microsoft Office CRM & Communication Tools Problem Solving & Process Improvement Education & Certifications TESDA-Certified Computer Hardware Servicing with Networking NC II (2012) Bachelor of Arts, Interdisciplinary Studies – University of St. La Salle (2006)