Roel Lim

I have extensive customer service and technical support experience across multiple roles, demonstrating a strong ability to assist customers with transactions, billing inquiries, and technical issues. I excel in communicating clearly and professionally, providing solutions, and ensuring positive customer experiences. My background includes supporting international transactions, troubleshooting hardware and software problems, and guiding customers through account setup and technical challenges. Additionally, I am proficient in using tools such as Salesforce, Airtable, Zendesk, Zoho Recruit, Microsoft Suite, and Google Workspace to manage data, track customer interactions, and streamline workflows. My skills in remote support, client communication, and problem-solving highlight my ability to deliver efficient and courteous service in diverse customer-facing environments.