Roel Jordan Ramos

I am a dedicated professional with over a decade of experience in customer service, specializing in technical support and client experience. As a father of two, I bring a strong sense of responsibility, patience, and problem-solving skills to both my personal and professional life. Currently residing in Antipolo, Rizal, Philippines, I have built a career focused on delivering exceptional service and innovative solutions.  

Throughout my career, I had the privilege of being part of an elite team of Subject Matter Experts (SMEs) for fiber home internet at a leading Canadian telecommunications company. My expertise and commitment led to my promotion as a Level 3 Escalations Specialist, where I handled complex technical issues and ensured seamless customer experiences.  

In recent years, I transitioned into freelancing, taking on the role of a Maintenance Coordinator. This role has allowed me to leverage my organizational and technical skills to manage and streamline maintenance operations, ensuring efficiency and client satisfaction.  

I am passionate about continuous learning, adapting to new challenges, and delivering results that exceed expectations. Whether it’s resolving technical issues, coordinating projects, or building strong client relationships, I am committed to excellence in every endeavor.