Rodulph M. Paras Iii

Rodulph Paras III Email:-Phone: - Location: Lizada Toril, Davao City Philippines, 8000 Professional Summary Detail-oriented and customer-focused professional with over a decade of experience in customer service, team supervision, and remote management. Adept at handling customer inquiries, managing teams, and optimizing service efficiency. Seeking a part-time remote position that allows me to utilize my expertise while staying engaged during my vacant hours. Work Experience Manager Cannabis Company | San Jose, California (Remote) | November 2019 - Present Oversee daily operations and customer service teams, ensuring high customer satisfaction. Train and manage staff to optimize performance and efficiency. Handle customer escalations and provide strategic solutions. Customer Service Supervisor Teleperformance - Bell Mobility | 2015 - 2017 Supervised a team of customer service representatives to ensure quality service. Provided coaching and performance evaluations. Resolved escalated customer concerns and implemented service improvements. Customer Service Representative Teleperformance - Bell Mobility | 2014 - 2015 Assisted customers with inquiries, billing concerns, and service issues. Maintained high customer satisfaction ratings. Provided solutions for account management and technical support. Customer Service Representative Teleperformance - AT&T Collections | 2013 - 2014 Managed inbound and outbound calls related to account collections. Assisted customers with billing issues and payment solutions. Maintained professionalism in handling sensitive account matters. Freelance Customer Service Representative (Remote) Multiple Companies | 2017 - Present Provided online customer support for various businesses. Handled emails, chat, and phone interactions. Delivered high-quality service while working independently. Education Ateneo de Davao University High School Graduate, March 2003 Grade School Graduate, March 1999 College Coursework: Nursing (1 year) Accountancy (1 year) Management Accounting (1 year) Skills & Competencies Customer Service Excellence Team Supervision & Training Conflict Resolution Remote Team Management Detail-Oriented & Highly Organized Strong Communication Skills Job Preferences Seeking a part-time remote position Compensation: $4 - $6 per hour Industry: Customer Service